Kixie
Base Pay Range
$68,000.00/yr - $75,000.00/yr
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real‑time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting‑edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement, Kixie is the place for you.
We’re looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries — APIs, webhooks, firewalls, error logs, and bug replication. You’ll be the go‑to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you’re a self‑starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we’d love to chat.
Responsibilities
Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution
Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary
Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights
Create and maintain support documentation, FAQs, and learning resources to scale customer enablement
Lead customer trainings, screen shares, and workshops to drive adoption and success
Identify recurring issues, trends, and feature requests to inform product improvements
Help improve internal support processes and automation for greater efficiency and consistency
Requirements
Proven communicator with empathy and patience across phone, email, and chat
Strong analytical and problem‑solving skills; able to break down and resolve complex issues
Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools
Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs)
Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance
Prior experience in a technical support, IT, or software‑related role, or equivalent technical education/training
Tech‑savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus)
Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices
Growth mindset and proactive in improving processes and customer experience
Bachelor’s degree or equivalent technical background preferred
Benefits and Perks
Comprehensive medical, dental, and vision insurance
Unlimited paid time off (PTO), sick leaves, and paid holidays
A pet‑friendly office so your furry friends can be part of your workday
Complimentary parking in our secure garage
Opportunities to learn everything there is to know about tech startups and developing your CS skills
A collaborative, dynamic, and supportive team environment!
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real‑time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting‑edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement, Kixie is the place for you.
We’re looking for a Technical Support Representative who can confidently tackle our more technical inbound inquiries — APIs, webhooks, firewalls, error logs, and bug replication. You’ll be the go‑to for complex issues, helping customers get quick, clear answers while keeping things running smoothly. If you’re a self‑starter with solid technical instincts, strong communication skills, and the drive to learn fast and work independently, we’d love to chat.
Responsibilities
Serve as the first line of contact for customer issues via phone, email, and chat, ensuring timely and empathetic resolution
Troubleshoot and diagnose technical problems across APIs, integrations, and telephony systems, escalating when necessary
Collaborate with Engineering, Product, and Customer Success to resolve issues and surface product insights
Create and maintain support documentation, FAQs, and learning resources to scale customer enablement
Lead customer trainings, screen shares, and workshops to drive adoption and success
Identify recurring issues, trends, and feature requests to inform product improvements
Help improve internal support processes and automation for greater efficiency and consistency
Requirements
Proven communicator with empathy and patience across phone, email, and chat
Strong analytical and problem‑solving skills; able to break down and resolve complex issues
Experience with CRM platforms (Pipedrive, Salesforce, HubSpot) or similar tools
Solid understanding of web technologies (APIs, webhooks, HTTP, JSON) and comfort using diagnostic tools (Postman, browser console, logs)
Comfort working with data and interest in learning tools like Omni/Looker to inform decisions and measure performance
Prior experience in a technical support, IT, or software‑related role, or equivalent technical education/training
Tech‑savvy and quick to learn new systems (experience with SaaS integrations or telephony/VoIP is a plus)
Familiarity with ticketing systems (e.g., Zendesk, Intercom) and documentation best practices
Growth mindset and proactive in improving processes and customer experience
Bachelor’s degree or equivalent technical background preferred
Benefits and Perks
Comprehensive medical, dental, and vision insurance
Unlimited paid time off (PTO), sick leaves, and paid holidays
A pet‑friendly office so your furry friends can be part of your workday
Complimentary parking in our secure garage
Opportunities to learn everything there is to know about tech startups and developing your CS skills
A collaborative, dynamic, and supportive team environment!
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr