Solomark Solutions
Solomark Solutions is deploying a Management Trainee to elevate the standard of customer care for a leading wireless brand. This Management Trainee role centers on providing expert support for AT&T's suite of mobile products, from clarifying 5G plan details to assisting with device setup, all within a professional marketing environment.
As a Management Trainee, you will serve as the dedicated ambassador for AT&T's mobile ecosystem, guiding customers through our portfolio of advanced smartphones, tablets, and mobile internet solutions. The Management Trainee’s expertise will personalize the journey, ensuring each client selects the ideal devices and wireless plans for a seamlessly connected lifestyle.
Role Requirements for a Management Trainee
Promote AT&T mobile devices, wireless plans, and connectivity features through structured outreach and targeted product education.
Guide customers through service selection, account setup, and activation workflows using CRM tools and AT&T-approved protocols.
Monitor customer interactions, activation milestones, and resolution timelines to support campaign visibility and performance tracking.
Partner with internal teams to resolve provisioning delays, documentation gaps, and service escalations across AT&T’s mobile ecosystem.
Recommend bundled upgrades, device enhancements, and wireless add-ons based on customer usage patterns and connectivity goals.
Share engagement feedback and territory-level insights to refine outreach strategies and elevate mobile service delivery.
As a Management Trainee, you will serve as the dedicated ambassador for AT&T's mobile ecosystem, guiding customers through our portfolio of advanced smartphones, tablets, and mobile internet solutions. The Management Trainee’s expertise will personalize the journey, ensuring each client selects the ideal devices and wireless plans for a seamlessly connected lifestyle.
Role Requirements for a Management Trainee
Promote AT&T mobile devices, wireless plans, and connectivity features through structured outreach and targeted product education.
Guide customers through service selection, account setup, and activation workflows using CRM tools and AT&T-approved protocols.
Monitor customer interactions, activation milestones, and resolution timelines to support campaign visibility and performance tracking.
Partner with internal teams to resolve provisioning delays, documentation gaps, and service escalations across AT&T’s mobile ecosystem.
Recommend bundled upgrades, device enhancements, and wireless add-ons based on customer usage patterns and connectivity goals.
Share engagement feedback and territory-level insights to refine outreach strategies and elevate mobile service delivery.