Richard Heath & Associates, Inc. (RHA)
Customer Service Representative
Richard Heath & Associates, Inc. (RHA), Santa Fe Springs, California, United States, 90670
Customer Service Representative
Richard Heath & Associates, Inc. (RHA) is seeking a dedicated and talented professional for this opportunity in
Santa Fe Springs, CA .
Base Pay Range $18.00/hr - $20.00/hr
Job Summary The Customer Support Representative will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines. Assist callers with requests for program services, status checks, document inquiries, and complaints. Responsible for obtaining supporting documents for completion of program enrollment files. Research information in program database and data‑enter caller information/updates into the program database. This position is hybrid with a minimum of 1 day in our Santa Fe Springs office.
Essential Functions
Database
Perform data entry, update and manage program information utilizing required program databases (internal and external utility database).
Complete minimal research on program databases to provide acceptable levels of customer service.
Perform data entry, update and manage program information utilizing utility system, MS Office—particularly Excel—as required.
Customer Service and Administrative Duties
Maintain correspondence with program customers in a professional manner and represent RHA and its client at all times.
Perform outbound calls and maintain compliance for open leads at levels set by program management.
Maintain confidentiality regarding all information used for the program.
Maintain a production level determined by program management.
Maintain accurate records of conversations and other contact attempts.
Ability to learn program guidelines and material to answer customer questions and provide program information as required.
Review information in internal and external systems.
Use a cloud‑based contact center platform to conduct calls.
Check voicemail system at designated times for callbacks and other program messages.
Perform copying, faxing and daily posting of outgoing mail for department.
Ensure proper time management and consistent office attendance.
Perform basic math to assess customer program eligibility and qualifications.
Minimum Qualifications
High school diploma or equivalent.
Bilingual (English and Spanish) is required.
Minimum of 1 year of experience in customer service, in an office environment.
Knowledge of MS Word and Excel.
Excellent written and oral communication skills, including excellent English business writing and grammar skills.
Organized with attention to detail and ability to maintain records/databases.
Good customer relations and telephone skills with the ability to effectively handle difficult customers.
Ability to work in a team environment.
Willing to take 80 calls a day or more.
Benefits
Respectful, passionate and creative employee culture dedicated to improving the lives of others.
A collaborative team who value each other and give you the tools and resources you need to succeed.
Competitive paid time off to balance the demands of life.
Secure, diverse successful company that has been celebrating over 40 years in business.
About RHA For 45 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California's hard‑to‑serve communities and has helped over 1,000,000 residents and small businesses conserve resources. RHA has now joined forces with Resource Innovations to expand energy resilience solutions.
Employment Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Equal Opportunity Statement Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce. Employment at RHA is contingent upon passing all required clearances of the position, which may include but are not limited to criminal history, driving record, employment verification, and drug testing.
#J-18808-Ljbffr
Santa Fe Springs, CA .
Base Pay Range $18.00/hr - $20.00/hr
Job Summary The Customer Support Representative will provide excellent customer service via inbound and outbound telephone and email; answering detailed questions on all program guidelines. Assist callers with requests for program services, status checks, document inquiries, and complaints. Responsible for obtaining supporting documents for completion of program enrollment files. Research information in program database and data‑enter caller information/updates into the program database. This position is hybrid with a minimum of 1 day in our Santa Fe Springs office.
Essential Functions
Database
Perform data entry, update and manage program information utilizing required program databases (internal and external utility database).
Complete minimal research on program databases to provide acceptable levels of customer service.
Perform data entry, update and manage program information utilizing utility system, MS Office—particularly Excel—as required.
Customer Service and Administrative Duties
Maintain correspondence with program customers in a professional manner and represent RHA and its client at all times.
Perform outbound calls and maintain compliance for open leads at levels set by program management.
Maintain confidentiality regarding all information used for the program.
Maintain a production level determined by program management.
Maintain accurate records of conversations and other contact attempts.
Ability to learn program guidelines and material to answer customer questions and provide program information as required.
Review information in internal and external systems.
Use a cloud‑based contact center platform to conduct calls.
Check voicemail system at designated times for callbacks and other program messages.
Perform copying, faxing and daily posting of outgoing mail for department.
Ensure proper time management and consistent office attendance.
Perform basic math to assess customer program eligibility and qualifications.
Minimum Qualifications
High school diploma or equivalent.
Bilingual (English and Spanish) is required.
Minimum of 1 year of experience in customer service, in an office environment.
Knowledge of MS Word and Excel.
Excellent written and oral communication skills, including excellent English business writing and grammar skills.
Organized with attention to detail and ability to maintain records/databases.
Good customer relations and telephone skills with the ability to effectively handle difficult customers.
Ability to work in a team environment.
Willing to take 80 calls a day or more.
Benefits
Respectful, passionate and creative employee culture dedicated to improving the lives of others.
A collaborative team who value each other and give you the tools and resources you need to succeed.
Competitive paid time off to balance the demands of life.
Secure, diverse successful company that has been celebrating over 40 years in business.
About RHA For 45 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California's hard‑to‑serve communities and has helped over 1,000,000 residents and small businesses conserve resources. RHA has now joined forces with Resource Innovations to expand energy resilience solutions.
Employment Details
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Equal Opportunity Statement Richard Heath & Associates is an equal opportunity employer committed to a diverse workforce. Employment at RHA is contingent upon passing all required clearances of the position, which may include but are not limited to criminal history, driving record, employment verification, and drug testing.
#J-18808-Ljbffr