Eli Lilly and Company
Associate Director — Global Voice Services Architect
Eli Lilly and Company, Indianapolis, Indiana, us, 46262
Base pay range
$124,500.00/yr - $182,600.00/yr
Company Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana, and we bring life‑changing medicines to those who need them, improve disease understanding and management, and give back to communities through philanthropy and volunteerism.
Shape the Future of Voice at a Global Scale Are you a strategic thinker and telephony expert ready to lead the next generation of voice communication in a Fortune 500 company? Join Eli Lilly and Company as our Global Voice Services Architect, where your technical vision and leadership will directly empower a global workforce and influence enterprise‑wide collaboration. The Workforce Collaboration Services (WCS) team powers the digital tools that enable over 40,000 employees to collaborate, communicate, and deliver on our purpose: creating medicines that make life better. We deliver cutting‑edge experiences through Microsoft 365, including Teams, SharePoint, OneDrive, Viva, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys solutions supported by strategic partners.
How You’ll Succeed
Driving modernization and simplification of global voice services
Applying AI, automation, and analytics to elevate service quality
Leading strategic voice projects with measurable business outcomes
Creating seamless user experiences through secure, compliant, and innovative voice solutions
Building trust and influence across teams, stakeholders, and vendors
What You’ll Be Doing
Own the global voice strategy – Drive the roadmap and architecture for voice services across the enterprise by actively learning the business and understanding requirements
Lead innovation in telephony – Leverage Microsoft Teams Voice, SBCs, PSTN, and advanced routing to deliver scalable, secure, and high‑quality voice solutions
Act as the Voice Product Owner – Prioritize initiatives and guide the Agile team to deliver impactful, business‑aligned voice services; communicate current and future Voice services and products with cost, usage, and availability metrics and user feedback
Be the Voice SME at Lilly – Support and mentor Voice Engineers, influence cross‑functional teams, and consult senior leaders
Collaborate across the enterprise – Work with IT, business stakeholders, vendors, and global partners to continuously elevate the voice user experience
What You Should Bring
Advanced experience with Microsoft Teams Voice: Direct Routing, Operator Connect, call queues, auto‑attendants, licenses, Teams Admin Center
Hands‑on expertise with AudioCodes SBCs, OVOC, SIP, analog devices, ISDN, and emergency calling configurations
Familiarity with Poly and AudioCodes devices, software updates, and device management
Experience with voice carrier services, including toll‑free, numbering plans, and emergency services
Understanding of Microsoft 365 networking, SIP/media flows, split tunneling, and geolocation
Strong problem‑solving skills and a track record of delivering high‑quality solutions in complex environments
Basic Qualifications
Bachelors degree in Computer Science, Information Technology, or related field, OR a high school diploma/GED and 7+ years of IT experience with telephony/voice services
5+ years of IT experience focusing on telephony/voice services
Experience in Microsoft Teams Phone System
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status for this position
Organization Overview Lilly IT builds and maintains capabilities using cutting‑edge technologies akin to most prominent tech companies. We redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world. Our Global Information and Services Tech team leads digitalization to enable the entire company, providing hardware, software, and services critical for a sustainable, productive, and high‑quality experience.
Lilly is dedicated to helping individuals with disabilities actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume, please complete the accommodation request form at https://careers.lilly.com/us/en/workplace‑accommodation for further assistance.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Pharmaceutical Manufacturing
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Company Overview At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana, and we bring life‑changing medicines to those who need them, improve disease understanding and management, and give back to communities through philanthropy and volunteerism.
Shape the Future of Voice at a Global Scale Are you a strategic thinker and telephony expert ready to lead the next generation of voice communication in a Fortune 500 company? Join Eli Lilly and Company as our Global Voice Services Architect, where your technical vision and leadership will directly empower a global workforce and influence enterprise‑wide collaboration. The Workforce Collaboration Services (WCS) team powers the digital tools that enable over 40,000 employees to collaborate, communicate, and deliver on our purpose: creating medicines that make life better. We deliver cutting‑edge experiences through Microsoft 365, including Teams, SharePoint, OneDrive, Viva, Outlook, and more. The Voice Team, within WCS, leads the telephony strategy globally, leveraging Microsoft Teams and Genesys solutions supported by strategic partners.
How You’ll Succeed
Driving modernization and simplification of global voice services
Applying AI, automation, and analytics to elevate service quality
Leading strategic voice projects with measurable business outcomes
Creating seamless user experiences through secure, compliant, and innovative voice solutions
Building trust and influence across teams, stakeholders, and vendors
What You’ll Be Doing
Own the global voice strategy – Drive the roadmap and architecture for voice services across the enterprise by actively learning the business and understanding requirements
Lead innovation in telephony – Leverage Microsoft Teams Voice, SBCs, PSTN, and advanced routing to deliver scalable, secure, and high‑quality voice solutions
Act as the Voice Product Owner – Prioritize initiatives and guide the Agile team to deliver impactful, business‑aligned voice services; communicate current and future Voice services and products with cost, usage, and availability metrics and user feedback
Be the Voice SME at Lilly – Support and mentor Voice Engineers, influence cross‑functional teams, and consult senior leaders
Collaborate across the enterprise – Work with IT, business stakeholders, vendors, and global partners to continuously elevate the voice user experience
What You Should Bring
Advanced experience with Microsoft Teams Voice: Direct Routing, Operator Connect, call queues, auto‑attendants, licenses, Teams Admin Center
Hands‑on expertise with AudioCodes SBCs, OVOC, SIP, analog devices, ISDN, and emergency calling configurations
Familiarity with Poly and AudioCodes devices, software updates, and device management
Experience with voice carrier services, including toll‑free, numbering plans, and emergency services
Understanding of Microsoft 365 networking, SIP/media flows, split tunneling, and geolocation
Strong problem‑solving skills and a track record of delivering high‑quality solutions in complex environments
Basic Qualifications
Bachelors degree in Computer Science, Information Technology, or related field, OR a high school diploma/GED and 7+ years of IT experience with telephony/voice services
5+ years of IT experience focusing on telephony/voice services
Experience in Microsoft Teams Phone System
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status for this position
Organization Overview Lilly IT builds and maintains capabilities using cutting‑edge technologies akin to most prominent tech companies. We redefine what’s possible through tech to advance our purpose – creating medicines that make life better for people around the world. Our Global Information and Services Tech team leads digitalization to enable the entire company, providing hardware, software, and services critical for a sustainable, productive, and high‑quality experience.
Lilly is dedicated to helping individuals with disabilities actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume, please complete the accommodation request form at https://careers.lilly.com/us/en/workplace‑accommodation for further assistance.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Business Development and Sales
Industries
Pharmaceutical Manufacturing
#J-18808-Ljbffr