Tata Consultancy Services
Join to apply for the
AEP / AJO Support
role at
Tata Consultancy Services
Job Description The AJO (Adobe Journey Optimizer) and AEP (Adobe Experience Platform) Monitoring and Support role is responsible for ensuring the efficient operation and stability of the Adobe Journey Optimizer and Adobe Experience Platform systems. The individual in this role will monitor the performance of these systems, troubleshoot any issues that arise, and provide support to users to ensure a seamless experience.
Key Responsibilities
24X7 Monitoring of the performance and health of the Adobe Journey Optimizer and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements.
Identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems.
Provide technical support to Dev teams and Business stakeholders from multiple lines of businesses, answering queries, troubleshooting problems, and offering guidance on system usage and best practices.
Manage and resolve incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations.
Maintain accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Collaborate with cross‑functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues.
Support deployment activities and participate in pre‑deployment knowledge transfer sessions and review design documents, inventory and go‑live checklists.
Willingness to work in a 24x7 shift rotation to provide round‑the‑clock support coverage.
Qualifications BACHELOR OF COMPUTER SCIENCE
Employee Benefits Summary
Discretionary Annual Incentive
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
Family Support: Maternal & Parental Leaves
Insurance Options: Auto & Home Insurance, Identity Theft Protection
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
Time Off: Vacation, Time Off, Sick Leave & Holidays
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Salary Range $110,000 - $125,000 a Year
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr
AEP / AJO Support
role at
Tata Consultancy Services
Job Description The AJO (Adobe Journey Optimizer) and AEP (Adobe Experience Platform) Monitoring and Support role is responsible for ensuring the efficient operation and stability of the Adobe Journey Optimizer and Adobe Experience Platform systems. The individual in this role will monitor the performance of these systems, troubleshoot any issues that arise, and provide support to users to ensure a seamless experience.
Key Responsibilities
24X7 Monitoring of the performance and health of the Adobe Journey Optimizer and Adobe Experience Platform systems to ensure optimal functioning and adherence to defined service level agreements.
Identify and resolve issues related to the Adobe Journey Optimizer and Adobe Experience Platform, including but not limited to system errors, data discrepancies, and integration problems.
Provide technical support to Dev teams and Business stakeholders from multiple lines of businesses, answering queries, troubleshooting problems, and offering guidance on system usage and best practices.
Manage and resolve incidents related to the AJO and AEP systems, ensuring timely resolution and minimal impact to users and business operations.
Maintain accurate documentation of AJO and AEP processes, including standard operating procedures, troubleshooting guides, and knowledge base articles.
Collaborate with cross‑functional teams, including marketing, data, and IT teams, to ensure smooth coordination and resolution of issues.
Support deployment activities and participate in pre‑deployment knowledge transfer sessions and review design documents, inventory and go‑live checklists.
Willingness to work in a 24x7 shift rotation to provide round‑the‑clock support coverage.
Qualifications BACHELOR OF COMPUTER SCIENCE
Employee Benefits Summary
Discretionary Annual Incentive
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
Family Support: Maternal & Parental Leaves
Insurance Options: Auto & Home Insurance, Identity Theft Protection
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
Time Off: Vacation, Time Off, Sick Leave & Holidays
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing
Salary Range $110,000 - $125,000 a Year
Seniority Level Entry level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr