TDB Communications Inc.
Job Details
Job Location
CCO CHESTER PROJ - Chester, VA
Position Type
Full Time
Travel Percentage
Negligible
Job Category
Human Resources
Description
TDB Communications is seeking a
Human Resources Manager
who
serves as a strategic business partner responsible for leading all human resources functions within a fast-paced contact center environment. This role oversees HR operations, employee relations, and compliance while supporting a high-volume workforce that delivers critical services to clients and communities.
Compensation: $80,000-$90,000
(based on experience and qualifications)
Key Responsibilities
Team Leadership & Development
Lead, mentor, and develop a team of HR Business Partners, providing guidance on complex employee situations and strategic initiatives
Build HR team capability through coaching, performance management, and professional development
Foster a culture of accountability, collaboration, and continuous improvement within the HR function
Strategic Workforce Planning
Partner with contact center leadership to forecast staffing needs and develop recruitment strategies
Support workforce scaling initiatives, managing growth from baseline operations through surge periods
Develop retention strategies to reduce attrition and improve employee engagement
Employee Relations & Compliance
Serve as primary point of contact for complex employee relations issues, investigations, and conflict resolution
Ensure compliance with federal and state employment laws including FMLA, ADA, FLSA, EEO, and other regulations
Conduct workplace investigations with thoroughness, confidentiality, and fairness
Manage disciplinary processes and provide guidance on corrective action and terminations
Maintain up-to-date knowledge of employment law changes and implement policy updates accordingly
Performance Management
Partner with managers to address performance issues and support employee improvement plans
Facilitate performance review processes and calibration sessions
Track performance metrics and provide actionable insights to leadership
Talent Acquisition & Onboarding
Collaborate with recruiting teams to attract, assess, and hire qualified contact center talent
Develop and refine onboarding programs that accelerate new hire productivity and engagement
Support hiring initiatives during peak recruitment periods
Build relationships with local talent pipelines and community organizations
Training & Development
Identify training needs and partner with Learning & Development teams to deliver impactful programs
Support leadership development initiatives for supervisors and managers
Create career pathing opportunities that promote internal mobility and growth
HR Operations & Systems
Oversee HRIS administration and ensure data accuracy (Paycom experience preferred)
Manage HR transactions including leaves of absence, accommodations, and status changes
Ensure HR documentation and recordkeeping meets legal and organizational standards
Culture & Engagement
Lead employee engagement efforts, including surveys, focus groups, and action planning
Support recognition programs that celebrate employee contributions
Compensation & Benefits Administration
Support benefits enrollment, communication, and issue resolution
Ensure pay equity and compliance with wage and hour regulations
Qualifications
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field
3-5 years of progressive HR experience with increasing responsibility
2+ years of people management experience, preferably leading HR professionals
Demonstrated expertise in employee relations, investigations, and conflict resolution
Strong knowledge of federal and state employment laws and compliance requirements
Experience with HRIS platforms and Microsoft Office Suite
Excellent interpersonal, communication, and presentation skills
Proven ability to manage multiple priorities in a fast-paced environment
Strong analytical skills with ability to interpret data and make strategic recommendations
Preferred Qualifications
HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)
Contact center or high-volume customer service environment experience
Experience managing HR functions through periods of rapid growth or organizational change
Work Environment
Office-based position located in Chester, VA
Standard business hours with flexibility required during peak operational periods including even and weekends
Multi-shift environment requiring HR coverage across various operational schedules
What We Offer
Competitive salary and comprehensive benefits package
Professional development and career advancement opportunities
Collaborative and mission-driven work culture
Opportunity to make meaningful impact supporting critical services
Stable organization with 20+ years of growth and federal partnerships
Job Location
CCO CHESTER PROJ - Chester, VA
Position Type
Full Time
Travel Percentage
Negligible
Job Category
Human Resources
Description
TDB Communications is seeking a
Human Resources Manager
who
serves as a strategic business partner responsible for leading all human resources functions within a fast-paced contact center environment. This role oversees HR operations, employee relations, and compliance while supporting a high-volume workforce that delivers critical services to clients and communities.
Compensation: $80,000-$90,000
(based on experience and qualifications)
Key Responsibilities
Team Leadership & Development
Lead, mentor, and develop a team of HR Business Partners, providing guidance on complex employee situations and strategic initiatives
Build HR team capability through coaching, performance management, and professional development
Foster a culture of accountability, collaboration, and continuous improvement within the HR function
Strategic Workforce Planning
Partner with contact center leadership to forecast staffing needs and develop recruitment strategies
Support workforce scaling initiatives, managing growth from baseline operations through surge periods
Develop retention strategies to reduce attrition and improve employee engagement
Employee Relations & Compliance
Serve as primary point of contact for complex employee relations issues, investigations, and conflict resolution
Ensure compliance with federal and state employment laws including FMLA, ADA, FLSA, EEO, and other regulations
Conduct workplace investigations with thoroughness, confidentiality, and fairness
Manage disciplinary processes and provide guidance on corrective action and terminations
Maintain up-to-date knowledge of employment law changes and implement policy updates accordingly
Performance Management
Partner with managers to address performance issues and support employee improvement plans
Facilitate performance review processes and calibration sessions
Track performance metrics and provide actionable insights to leadership
Talent Acquisition & Onboarding
Collaborate with recruiting teams to attract, assess, and hire qualified contact center talent
Develop and refine onboarding programs that accelerate new hire productivity and engagement
Support hiring initiatives during peak recruitment periods
Build relationships with local talent pipelines and community organizations
Training & Development
Identify training needs and partner with Learning & Development teams to deliver impactful programs
Support leadership development initiatives for supervisors and managers
Create career pathing opportunities that promote internal mobility and growth
HR Operations & Systems
Oversee HRIS administration and ensure data accuracy (Paycom experience preferred)
Manage HR transactions including leaves of absence, accommodations, and status changes
Ensure HR documentation and recordkeeping meets legal and organizational standards
Culture & Engagement
Lead employee engagement efforts, including surveys, focus groups, and action planning
Support recognition programs that celebrate employee contributions
Compensation & Benefits Administration
Support benefits enrollment, communication, and issue resolution
Ensure pay equity and compliance with wage and hour regulations
Qualifications
Required Qualifications
Bachelor's degree in Human Resources, Business Administration, or related field
3-5 years of progressive HR experience with increasing responsibility
2+ years of people management experience, preferably leading HR professionals
Demonstrated expertise in employee relations, investigations, and conflict resolution
Strong knowledge of federal and state employment laws and compliance requirements
Experience with HRIS platforms and Microsoft Office Suite
Excellent interpersonal, communication, and presentation skills
Proven ability to manage multiple priorities in a fast-paced environment
Strong analytical skills with ability to interpret data and make strategic recommendations
Preferred Qualifications
HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)
Contact center or high-volume customer service environment experience
Experience managing HR functions through periods of rapid growth or organizational change
Work Environment
Office-based position located in Chester, VA
Standard business hours with flexibility required during peak operational periods including even and weekends
Multi-shift environment requiring HR coverage across various operational schedules
What We Offer
Competitive salary and comprehensive benefits package
Professional development and career advancement opportunities
Collaborative and mission-driven work culture
Opportunity to make meaningful impact supporting critical services
Stable organization with 20+ years of growth and federal partnerships