Xometry
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting innovators with manufacturers that can bring their ideas to life. Xometry’s digital marketplace provides manufacturers with the resources they need to expand their businesses while enabling Fortune 1000 buyers to tap into global manufacturing capacity.
We are seeking an experienced Director or Senior Manager of Sales Engineering to lead our Technical Account Manager (TAM) team. This leadership role focuses on ensuring our enterprise customers maximize their technical adoption of Xometry’s platform post‑sale, driving customer success, retention, and revenue expansion.
Responsibilities:
Lead and Develop the TAM Team:
Recruit, mentor, and coach a high‑performing team of Technical Account Managers, fostering deep technical expertise and proactive problem‑solving.
Post‑Sale Technical Ownership:
Own the technical relationship with key enterprise accounts, ensuring seamless onboarding, integration, and adoption of Xometry’s platform and services.
Solution Architecture & Value Realization:
Guide the TAM team to design technical solutions that address complex, long‑term customer manufacturing needs and deliver measurable value.
Technical Escalation & Support:
Act as the final escalation point for complex technical issues, ensuring timely and accurate resolution to maintain customer trust and retention.
Cross‑functional Feedback Loop:
Collaborate with Product Management and Engineering to convey structured customer feedback on platform gaps, technical needs, and market trends that inform the product roadmap.
Account Expansion & Enablement:
Partner with Account Managers to identify and support technical expansion opportunities within existing accounts by showcasing new manufacturing capabilities and platform features.
Process Improvement:
Develop and standardize best practices, tools, and methodologies for the TAM team to ensure consistent, high‑quality technical service delivery.
Qualifications:
7+ years in a customer‑facing technical role (e.g., Technical Account Management, Solutions Architecture, or Sales Engineering) with at least 3+ years of team leadership.
Technical Depth:
Strong engineering background with deep knowledge of manufacturing processes such as CNC machining, 3D printing, and injection molding, as well as the digital systems used in the industry.
Customer Focus:
Proven experience managing technical relationships with enterprise‑level clients and driving successful platform adoption and retention.
Communication:
Exceptional presentation, listening, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively.
Leadership Style:
Demonstrated ability to coach, mentor, and inspire a technical team focused on post‑sale customer value.
Education:
Bachelor’s degree in engineering or a related technical field.
#LI‑Hybrid
Xometry is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For U.S. based roles: Xometry participates in E‑Verify and, after a job offer is accepted, will provide the federal government with the applicant’s Form I‑9 information to confirm that they are authorized to work in the U.S.
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We are seeking an experienced Director or Senior Manager of Sales Engineering to lead our Technical Account Manager (TAM) team. This leadership role focuses on ensuring our enterprise customers maximize their technical adoption of Xometry’s platform post‑sale, driving customer success, retention, and revenue expansion.
Responsibilities:
Lead and Develop the TAM Team:
Recruit, mentor, and coach a high‑performing team of Technical Account Managers, fostering deep technical expertise and proactive problem‑solving.
Post‑Sale Technical Ownership:
Own the technical relationship with key enterprise accounts, ensuring seamless onboarding, integration, and adoption of Xometry’s platform and services.
Solution Architecture & Value Realization:
Guide the TAM team to design technical solutions that address complex, long‑term customer manufacturing needs and deliver measurable value.
Technical Escalation & Support:
Act as the final escalation point for complex technical issues, ensuring timely and accurate resolution to maintain customer trust and retention.
Cross‑functional Feedback Loop:
Collaborate with Product Management and Engineering to convey structured customer feedback on platform gaps, technical needs, and market trends that inform the product roadmap.
Account Expansion & Enablement:
Partner with Account Managers to identify and support technical expansion opportunities within existing accounts by showcasing new manufacturing capabilities and platform features.
Process Improvement:
Develop and standardize best practices, tools, and methodologies for the TAM team to ensure consistent, high‑quality technical service delivery.
Qualifications:
7+ years in a customer‑facing technical role (e.g., Technical Account Management, Solutions Architecture, or Sales Engineering) with at least 3+ years of team leadership.
Technical Depth:
Strong engineering background with deep knowledge of manufacturing processes such as CNC machining, 3D printing, and injection molding, as well as the digital systems used in the industry.
Customer Focus:
Proven experience managing technical relationships with enterprise‑level clients and driving successful platform adoption and retention.
Communication:
Exceptional presentation, listening, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively.
Leadership Style:
Demonstrated ability to coach, mentor, and inspire a technical team focused on post‑sale customer value.
Education:
Bachelor’s degree in engineering or a related technical field.
#LI‑Hybrid
Xometry is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
For U.S. based roles: Xometry participates in E‑Verify and, after a job offer is accepted, will provide the federal government with the applicant’s Form I‑9 information to confirm that they are authorized to work in the U.S.
#J-18808-Ljbffr