EY
ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consult
EY, Secaucus, New Jersey, us, 07094
ServiceNow – Enterprise Service Management (ESM) Senior Consultant – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – Enterprise Service Management (ESM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery. This includes analytical thinking and problem‑solving and may require regular travel to meet clients.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities; provide leading practice recommendations and contribute to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience with waterfall and agile delivery models, including support for planning, status reporting, budgets and risk logging.
Create high‑quality deliverables and project artifacts.
To qualify for the role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
2‑4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally you’ll also have
Performance analytics and reporting experience; certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What we look for We seek proactive, innovative individuals who are eager to contribute to team success and who demonstrate strong analytical skills, effective communication, and a passion for technology’s impact on business.
What we offer you
A comprehensive compensation and benefits package, with base salary range $102,500–$187,900 in the U.S. (varies by location). Additional benefits include medical and dental coverage, pension and 401(k) plans, and paid time off.
A flexible hybrid model and collaborative culture with a focus on personal growth.
A flexible vacation policy and support for well‑being.
Ready to shape your future Apply today. EY accepts applications on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
Get notified about new ServiceNow – Enterprise Service Management (ESM) Senior Consultant jobs in Secaucus, NJ.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Senior Consultant – Enterprise Service Management (ESM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery. This includes analytical thinking and problem‑solving and may require regular travel to meet clients.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills and Attributes for Success
Act as a workstream lead across all aspects of ServiceNow ESM/GBS engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ESM/GBS process implementations.
Analyze a company’s ESM/GBS people, process and technology capabilities; provide leading practice recommendations and contribute to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops.
Experience with waterfall and agile delivery models, including support for planning, status reporting, budgets and risk logging.
Create high‑quality deliverables and project artifacts.
To qualify for the role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
2‑4 years relevant ServiceNow project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
At least one of the following ServiceNow certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s license in the U.S.
Ability to travel to meet client needs.
Ideally you’ll also have
Performance analytics and reporting experience; certifications are a plus.
Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience; certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What we look for We seek proactive, innovative individuals who are eager to contribute to team success and who demonstrate strong analytical skills, effective communication, and a passion for technology’s impact on business.
What we offer you
A comprehensive compensation and benefits package, with base salary range $102,500–$187,900 in the U.S. (varies by location). Additional benefits include medical and dental coverage, pension and 401(k) plans, and paid time off.
A flexible hybrid model and collaborative culture with a focus on personal growth.
A flexible vacation policy and support for well‑being.
Ready to shape your future Apply today. EY accepts applications on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Professional Services
Referrals increase your chances of interviewing at EY by 2x.
Get notified about new ServiceNow – Enterprise Service Management (ESM) Senior Consultant jobs in Secaucus, NJ.
#J-18808-Ljbffr