Startops
Retail Store Manager Palo Alto Operations
Startops, San Francisco, California, United States, 94199
Retail Store Manager Palo Alto
Lead retail team to deliver exceptional customer experiences and drive store growth
Location: San Francisco Bay Area
Job Tags: Operations
About The Role At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
As a team member of Framebridge you will:
Show Pride
Embrace Challenges Together
Adapt & Act
Make It Special
Build to Last
As a Store Manager of Framebridge you will:
Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Recruit, interview, hire, onboard, and train great retail team members
Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
Work closely with manufacturing facility to ensure seamless omni channel operations
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Coordinate in-store events with the Framebridge marketing team
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business
Who you are:
Experience managing in a customer service, retail, or hospitality role
Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
Excited about building, developing, and coaching a high-performing retail team
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Strong analytical and problem-solving skills with a track-record of delivering positive business results
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Degree in art, design, marketing or relevant fields preferred but not required
Some benefits of working at FRAMEBRIDGE for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan 401K and employer funded pension plan
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Frame discount and Free Frame codes
Bonus potential and Incentives
And more
Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.
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Job Tags: Operations
About The Role At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
As a team member of Framebridge you will:
Show Pride
Embrace Challenges Together
Adapt & Act
Make It Special
Build to Last
As a Store Manager of Framebridge you will:
Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Recruit, interview, hire, onboard, and train great retail team members
Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
Work closely with manufacturing facility to ensure seamless omni channel operations
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Coordinate in-store events with the Framebridge marketing team
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business
Who you are:
Experience managing in a customer service, retail, or hospitality role
Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
Excited about building, developing, and coaching a high-performing retail team
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Strong analytical and problem-solving skills with a track-record of delivering positive business results
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Degree in art, design, marketing or relevant fields preferred but not required
Some benefits of working at FRAMEBRIDGE for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid time off
Paid Holidays
Retirement savings plan 401K and employer funded pension plan
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Frame discount and Free Frame codes
Bonus potential and Incentives
And more
Framebridge, in good faith, believes that the posted hourly range is accurate for this role at the time of posting. Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future. In addition to the hourly rate, this role is also eligible to receive a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state or local laws.
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