BRIDGETON
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Watt Front Desk Supervisor
role at
BRIDGETON
About The Role This candidate is responsible for the direct supervision of the Front Desk team at The Watt Hotel, Tapestry by Hilton in Rahway, NJ. You will assist with scheduling, training, and daily operations of the Front Desk with the AGM. The ideal candidate will have hotel front desk experience, strong communication skills, and the ability to oversee a team of employees and report to management.
Essential Duties
Able to effectively communicate with guests and team members
Able to work a shift alone at times
Able to lift up to 40 pounds
Able to walk and stand for a significant period
Check-in and check-out guests via the hotel PMS system
Greet guests at the Front Desk based on Hilton Brand Standards
Frequent kneeling, reaching, bending, lifting as required
Manage and oversee the Front Desk department with the AGM
Respond to guest concerns or issues on behalf of management
Act as Manager on Duty (MOD) on weekends
Other Duties / Responsibilities
Train and coach new Front Desk team members on SOPs and Brand Standards per AGM or GM directive
Ensure all guest inquiries, questions, and concerns are properly handled per Hilton Brand Standards and hotel SOPs
Oversee scheduling of employees, ensuring all shifts are filled as needed per business demands
Perform other duties as assigned by management
Skills / Qualifications
Over 2 years of hotel front desk and guest service hospitality experience (Hilton experience preferred)
Experience in managing or supervising staff
Strong written and verbal communication skills
Hilton QnQ or PEP Experience preferred
Available to work on a schedule based on hotel business demands
Flexible to work AM, PM, weekends, and holidays per schedule demands
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing
Referrals increase your chances of interviewing at BRIDGETON by 2x
Get notified about new Front Desk Supervisor jobs in
Rahway, NJ .
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Watt Front Desk Supervisor
role at
BRIDGETON
About The Role This candidate is responsible for the direct supervision of the Front Desk team at The Watt Hotel, Tapestry by Hilton in Rahway, NJ. You will assist with scheduling, training, and daily operations of the Front Desk with the AGM. The ideal candidate will have hotel front desk experience, strong communication skills, and the ability to oversee a team of employees and report to management.
Essential Duties
Able to effectively communicate with guests and team members
Able to work a shift alone at times
Able to lift up to 40 pounds
Able to walk and stand for a significant period
Check-in and check-out guests via the hotel PMS system
Greet guests at the Front Desk based on Hilton Brand Standards
Frequent kneeling, reaching, bending, lifting as required
Manage and oversee the Front Desk department with the AGM
Respond to guest concerns or issues on behalf of management
Act as Manager on Duty (MOD) on weekends
Other Duties / Responsibilities
Train and coach new Front Desk team members on SOPs and Brand Standards per AGM or GM directive
Ensure all guest inquiries, questions, and concerns are properly handled per Hilton Brand Standards and hotel SOPs
Oversee scheduling of employees, ensuring all shifts are filled as needed per business demands
Perform other duties as assigned by management
Skills / Qualifications
Over 2 years of hotel front desk and guest service hospitality experience (Hilton experience preferred)
Experience in managing or supervising staff
Strong written and verbal communication skills
Hilton QnQ or PEP Experience preferred
Available to work on a schedule based on hotel business demands
Flexible to work AM, PM, weekends, and holidays per schedule demands
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Management and Manufacturing
Referrals increase your chances of interviewing at BRIDGETON by 2x
Get notified about new Front Desk Supervisor jobs in
Rahway, NJ .
#J-18808-Ljbffr