Voice Engineer

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: A career at Janus Henderson is more than a job, it’s about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity Maintain a large telephony environment consisting of a blend of on-prem and hosted services Assist with managing incoming voice issues and working to resolution Close audit findings as identified Perform disaster recovery testing Assist with team to implement service improvements and updates Provide excellent customer service and support to our clients and partner organizations Provide split shift coverage of office working hours between 7am-5pm Provide out of hours support via on-call rotation Carry out additional duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace – the mindfulness app Corporate membership to ClassPass and other health and well-being benefits Unique employee events and programs including a 14er challenge Complimentary beverages, snacks and all employee Happy Hours Must have skills Strong experience with Cisco VoIP telephony technologies, including Cisco SBCs/CUBE Strong understanding of SIP and troubleshooting of carrier trunks Experience with the Cisco collaboration suite of products including CUCM, CUC, and Expressway Significant experience with the Microsoft Teams cloud-based telephony platform Maintain global voice recording solutions for regulatory compliance adherence Familiarity with cloud-based contact center solutions such as WebEx Contact Center Familiarity with Calabrio including the advance quality management and workforce management suites Excellent communication and interpersonal skills, with the ability to work collaboratively with other IT teams, vendors, and business stakeholders Experience working in a global, enterprise class, mission critical, 7x24X365 CCNA certification or equivalent experience Nice to have skills Knowledge of automation and scripting (PowerShell, Python, Ansible, etc.) Experience with supporting IPC dealer boards and trader turrets. Excellent written and verbal communication and strong interpersonal skills Ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants Ability to maintain a professional manner and remain calm under pressure Ability to use own initiative and willingness to seek and achieve improvements to processes and technology Supervisory responsibilities No Potential for growth Regular training Continuing education courses Compensation information The base salary range for this position is $95,000-$105,000. This range is estimated for this role. Actual pay may be different. This position will be open through December 15, 2025. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed. At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com . Annual Bonus Opportunity:

Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits:

Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere . Janus Henderson Investors is an equal opportunity / Aff...` (truncated for brevity)

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