Intercom
Senior Sales Outbound Programs Manager (AI & Automation)
Intercom, Chicago, Illinois, United States, 60290
Senior Sales Outbound Programs Manager (AI & Automation)
Join to apply for the
Senior Sales Outbound Programs Manager (AI & Automation)
role at
Intercom .
Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable support and transform their customer experiences. Fin can be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What will I be doing?
Lead the design, deployment, and scaling of an AI‑powered inbound and outbound automation platform integrated with Salesforce to empower Intercom’s SDR and BDR teams to run personalized, high‑impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects.
Optimize a full‑funnel engagement engine, blending creativity, data, and automation to nurture existing prospects, increase pipeline creation, and sales productivity. Work closely with Revenue Operations, Marketing, and Product to ensure data accuracy, smart targeting, and seamless workflows that enable teams to operate at peak performance.
Own measurement and optimization by analyzing sequences data and refining strategies to improve conversion and pipeline efficiency. Build dashboards and reporting frameworks to track pipeline contribution, ROI, and the overall health of inbound and outbound activities.
Shape how Intercom uses AI to drive engagement, fostering a culture of innovation and experimentation across Sales Development. Partner with Sales and Marketing leadership to align inbound and outbound programs with our broader go‑to‑market strategy, ensuring every initiative drives measurable pipeline and revenue growth.
What skills do I need?
8+ years of professional experience in Sales, Revenue Operations, or GTM Programs, ideally within a fast‑growing B2B SaaS environment.
1+ year of experience designing, scaling, and optimizing AI‑powered outbound programs that drive sales productivity and performance.
Proven track record managing or optimizing a GTM tech stack (e.g., Salesforce, Outreach, Clay, or similar tools).
Strong understanding of demand generation fundamentals: targeting, segmentation, messaging, and funnel conversion metrics.
Highly analytical mindset with experience building reports and dashboards – proficiency in Salesforce is a plus.
Experience enriching lead lists with Clay is a plus.
Exceptional organizational and cross‑functional collaboration skills, with the ability to align Sales, Marketing, and Operations around shared goals.
Comfortable operating in a fast‑changing, high‑growth environment, adaptable, curious, and eager to evolve alongside new tools, processes, and strategies.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded.
Flexible paid time off policy.
Paid parental leave program.
401(k) plan and match.
In‑office bicycle storage.
Fun events for Intercomrades, friends, and family.
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $137,700 – $164,475. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for?
Join our Talent Community
to stay connected with us.
Referrals increase your chances of interviewing at Intercom by 2x.
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Senior Sales Outbound Programs Manager (AI & Automation)
role at
Intercom .
Intercom is the AI customer service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable support and transform their customer experiences. Fin can be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI‑enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What will I be doing?
Lead the design, deployment, and scaling of an AI‑powered inbound and outbound automation platform integrated with Salesforce to empower Intercom’s SDR and BDR teams to run personalized, high‑impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects.
Optimize a full‑funnel engagement engine, blending creativity, data, and automation to nurture existing prospects, increase pipeline creation, and sales productivity. Work closely with Revenue Operations, Marketing, and Product to ensure data accuracy, smart targeting, and seamless workflows that enable teams to operate at peak performance.
Own measurement and optimization by analyzing sequences data and refining strategies to improve conversion and pipeline efficiency. Build dashboards and reporting frameworks to track pipeline contribution, ROI, and the overall health of inbound and outbound activities.
Shape how Intercom uses AI to drive engagement, fostering a culture of innovation and experimentation across Sales Development. Partner with Sales and Marketing leadership to align inbound and outbound programs with our broader go‑to‑market strategy, ensuring every initiative drives measurable pipeline and revenue growth.
What skills do I need?
8+ years of professional experience in Sales, Revenue Operations, or GTM Programs, ideally within a fast‑growing B2B SaaS environment.
1+ year of experience designing, scaling, and optimizing AI‑powered outbound programs that drive sales productivity and performance.
Proven track record managing or optimizing a GTM tech stack (e.g., Salesforce, Outreach, Clay, or similar tools).
Strong understanding of demand generation fundamentals: targeting, segmentation, messaging, and funnel conversion metrics.
Highly analytical mindset with experience building reports and dashboards – proficiency in Salesforce is a plus.
Experience enriching lead lists with Clay is a plus.
Exceptional organizational and cross‑functional collaboration skills, with the ability to align Sales, Marketing, and Operations around shared goals.
Comfortable operating in a fast‑changing, high‑growth environment, adaptable, curious, and eager to evolve alongside new tools, processes, and strategies.
Benefits
Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews – great work is rewarded.
Flexible paid time off policy.
Paid parental leave program.
401(k) plan and match.
In‑office bicycle storage.
Fun events for Intercomrades, friends, and family.
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $137,700 – $164,475. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for?
Join our Talent Community
to stay connected with us.
Referrals increase your chances of interviewing at Intercom by 2x.
#J-18808-Ljbffr