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Boston Medical Center (BMC)

ASR II Urology

Boston Medical Center (BMC), Boston, Massachusetts, us, 02298

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ASR II Urology – Boston Medical Center (BMC)

Job Summary Job Description Summary

The incumbent in this role will support the clinical practice by focusing on billing and managed care functions (including charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, investigating billing discrepancies, etc.). May also support the clinic with front‑end customer service, patient registration, insurance/coverage verification, and a variety of administrative duties, as needed.

Position Details Position:

ASR II Urology

Department:

Urology Clinic – Shapiro

Schedule:

Full Time

Key Responsibilities

Front‑end customer service

Patient registration

Insurance/coverage verification

Appointment scheduling

Charge entry

Billing and managed care functions

Administrative duties including physician credentialing coordination, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.

Batch controls and charge reconciliations

TES and hold bill edits

Respond to billing inquiries and investigate discrepancies

Word processing, spreadsheets, and presentation software to create and edit department documents and/or presentations

Manage physician & manager calendars, scheduling administrative appointments, answering departmental calls, and handling credentialing documents

Reception & customer service

Creating or verifying Master Patient Index (MPI)

Registration demographics and visit management

Co‑payment collection

Front‑end review and correcting registration & insurance edits

Pre‑authorization, referral coordination, and referral reconciliation

Referral work lists

Adhere to BMC’s RESPECT behavioral standards

Required Education and Experience

High School Diploma or GED plus 3+ years of relevant experience.

Bachelor’s degree or Associate’s degree plus 1 year of relevant experience.

Experience with medical billing or a similar setting preferred.

Knowledge & Skills

Excellent English communication skills (oral and written) and interpersonal skills for courteous, patient‑focused interaction.

Demonstrated customer service skills and independent, creative problem‑solving when resolving issues.

Strict confidentiality of all personal/health sensitive information.

Ability to handle challenging situations and balance multiple priorities.

Strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint) and basic web/internet use.

Experience with standard hospital registration & billing systems or the ability to learn such systems.

Equal Opportunity Statement Equal Opportunity Employer/Disabled/Veterans

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