Public Outreach Coordinator

Plan, coordinate and manage execution of public outreach activities for Hampton Roads Transit (HRT). This position serves as a key liaison within HRT and with external stakeholders to identify, develop and implement public outreach. This includes program development and collaborating with public, private, community and civic organizations to achieve HRT goals for the Regional Transit System Plan. As a representative of HRT, the Public Outreach Coordinator is a lead ambassador who builds trust with stakeholders and increases public and customer awareness to achieve greater support for HRT’s 10-year initiatives for increased bus services and amenities. Public outreach staff will identify key stakeholders and use targeted delivery methods to educate and engage the community, current and future transit customers, employers, and current HRT employees. Internal departments will assist as needed including customer service, planning, operations, human resources, government relations and Hampton Roads Transit’s Transportation Demand Management Program (TDM). Essential Job Functions: Assist in development and implementation of public involvement/information policies and processes that meet all applicable state and federal guidelines. Help develop and implement strategies to educate organizations and citizens to build support and enhance viability for the Regional Backbone Service Plan. Develop and implement specific outreach efforts and communication plans tailored to maximize the involvement of target audiences. This includes but is not limited to drafting informational materials for distribution, documenting, and organizing public comments/responses, and public requests for information on the Regional Backbone Service Plan as each fiscal year introduces new/additional services. Function as key liaison for enhanced two-way communication between HRT and the community, critical information sharing, and addressing community questions and concerns. Seek opportunities for open and positive dialogue with community leaders and organizations and attend community programs to educate and distribute information on new transit initiatives. Maintain positive working relationships with community and neighborhood-based organizations, customer groups, private agencies, and other public agencies. Internal communications will include regular engagement with staff to update and educate them on new transit initiatives as outlined in the Regional Backbone Service Plan. This will include bi-yearly board changes, enhancement of customer amenities, construction of new transit areas, and the new Operations base in Virginia Beach. Setup of Town Hall meetings with

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