Palantir Technologies
Forward Deployed Enablement Engineer - Customer Success
Palantir Technologies, Washington, District of Columbia, us, 20022
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Forward Deployed Enablement Engineer - Customer Success
role at
Palantir Technologies .
Palantir builds the world’s leading software for data‑driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply‑chain disruptions, locate missing children, and more.
The Role Forward Deployed Enablement Engineers are embedded with centralized customer success teams to maximize the outcomes of our deployed products and workflows across all commercial customers – from small‑scale start‑ups to large enterprises. This role balances high‑level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.
Key Responsibilities
Respond to and triage incoming support requests from both internal and external teams.
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to stakeholders.
Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
Partner with Business teams to understand and meet customer needs.
Participate in a 24/7 on‑call rotation responsible for coordinating responses to critical customer‑facing incidents.
Take ownership as the first responder when things go wrong – even if a problem is outside your area of expertise, you make the first move to fix it and pull in necessary expertise to get the job done.
What We Value
Ability to continuously learn and work independently, making decisions with minimal supervision.
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non‑technical stakeholders.
Strong creative problem‑solving skills.
Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
Proficiency with one or more programming languages or data engineering frameworks such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
What We Require
Background in Data Science, Computer Science, Engineering or STEM.
OR equivalent relevant practical experience in a technical or engineering role.
We value skills and mindset over a specific educational background and welcome candidates from diverse backgrounds.
Salary The estimated salary range for this position is $110,000 – $147,000 per year. Total compensation may also include Restricted Stock Units, sign‑on bonus, and other potential future incentives. Compensation is determined by individual qualifications, experience, and other factors.
Benefits
Medical, dental, vision, and voluntary life insurance.
Basic life, AD&D, and disability insurance.
Commuter benefits.
Relocation assistance.
Paid time off based on needs – 2 weeks paid time off built into each year, 10 paid holidays, and flexible earned time.
Supportive leave of absence program, including time off for military service and medical events.
Paid leave for new parents and subsidized backup care.
Fertility and family‑building benefits and a childcare stipend.
401(k) plan enrollment.
Life at Palantir We celebrate individual strengths and create pathways to growth. We encourage in‑person collaboration but also offer hybrid options. Some roles may allow remote work on an exceptional basis, subject to business need and location requirements.
Equal Opportunity Palantir is proud to be an Equal Opportunity Employer for all, including Veterans and those with disabilities. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
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Forward Deployed Enablement Engineer - Customer Success
role at
Palantir Technologies .
Palantir builds the world’s leading software for data‑driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply‑chain disruptions, locate missing children, and more.
The Role Forward Deployed Enablement Engineers are embedded with centralized customer success teams to maximize the outcomes of our deployed products and workflows across all commercial customers – from small‑scale start‑ups to large enterprises. This role balances high‑level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.
Key Responsibilities
Respond to and triage incoming support requests from both internal and external teams.
Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to stakeholders.
Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
Partner with Business teams to understand and meet customer needs.
Participate in a 24/7 on‑call rotation responsible for coordinating responses to critical customer‑facing incidents.
Take ownership as the first responder when things go wrong – even if a problem is outside your area of expertise, you make the first move to fix it and pull in necessary expertise to get the job done.
What We Value
Ability to continuously learn and work independently, making decisions with minimal supervision.
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non‑technical stakeholders.
Strong creative problem‑solving skills.
Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
Proficiency with one or more programming languages or data engineering frameworks such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.
What We Require
Background in Data Science, Computer Science, Engineering or STEM.
OR equivalent relevant practical experience in a technical or engineering role.
We value skills and mindset over a specific educational background and welcome candidates from diverse backgrounds.
Salary The estimated salary range for this position is $110,000 – $147,000 per year. Total compensation may also include Restricted Stock Units, sign‑on bonus, and other potential future incentives. Compensation is determined by individual qualifications, experience, and other factors.
Benefits
Medical, dental, vision, and voluntary life insurance.
Basic life, AD&D, and disability insurance.
Commuter benefits.
Relocation assistance.
Paid time off based on needs – 2 weeks paid time off built into each year, 10 paid holidays, and flexible earned time.
Supportive leave of absence program, including time off for military service and medical events.
Paid leave for new parents and subsidized backup care.
Fertility and family‑building benefits and a childcare stipend.
401(k) plan enrollment.
Life at Palantir We celebrate individual strengths and create pathways to growth. We encourage in‑person collaboration but also offer hybrid options. Some roles may allow remote work on an exceptional basis, subject to business need and location requirements.
Equal Opportunity Palantir is proud to be an Equal Opportunity Employer for all, including Veterans and those with disabilities. We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.
#J-18808-Ljbffr