Sonesta Hotels
Job Description Summary
This position is responsible for generating conference business from a local or national market, the maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, this role is also responsible for the planning and the coordination of all of their own group, conference and catering related activities. Additional detailing and servicing will be assigned as required to even out departmental workflow. This position will act as the primary liaison between the client and the staff of the hotel, with the focus on meeting and exceeding client expectations with every interaction to ensure that our clients leave happy.
Job Description Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
Plan, up-sell and coordinate function details with clients to include but not limited to room block, space requirements, meeting times, equipment, menus, billing, etc.
Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
Create and distribute effective internal and external communication (written and verbal).
Maintain accurate, legible records and files consistent with established automated or manual sales system.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Strategy and Planning:
Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
Develop and continually enhance relationships with key corporate, business and travel industry accounts.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Financial Management:
Maximize revenues by meeting and exceeding booking goals.
Solicit and close appropriate groups and events based on the property’s needs and demands.
Leading with Passion
Responsible for ensuring success through the eyes of employees, guests, and owners
Utilize and collaborate with resources across different departments and corporate office
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
Focus on the mission and well-being of the department, hotel, and company as a whole
Lead by example and operate with integrity and respect
Inspire your team to embrace and demonstrate our values and GUEST People Standards
Qualifications and Skills
Track record of delivering exceptional guest and client experience
Bachelor’s degree preferred
Minimum of two years hotel Sales experience preferred
Demonstrable expertise in analysis and action taking
Excellent oral and written communication
Excellent organization skills
Appropriate professional appearance and demeanor
Proficient in Microsoft Word, Excel and PowerPoint.
Working knowledge of Delphi, Social Table and Meeting Broker
Pay Range Pay rate: $27.97
Non-Union: The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
Medical, Dental and Vision Insurance
Paid Vacation and Sick Days
Holidays and Personal Days (Floaters)
401(k) Retirement Plan
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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Job Description Principle duties and responsibilities (Essential Functions) include:
Operational/Functional:
Plan, up-sell and coordinate function details with clients to include but not limited to room block, space requirements, meeting times, equipment, menus, billing, etc.
Prepare and execute sales/catering contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions.
Create and distribute effective internal and external communication (written and verbal).
Maintain accurate, legible records and files consistent with established automated or manual sales system.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Strategy and Planning:
Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends.
Develop and continually enhance relationships with key corporate, business and travel industry accounts.
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
Financial Management:
Maximize revenues by meeting and exceeding booking goals.
Solicit and close appropriate groups and events based on the property’s needs and demands.
Leading with Passion
Responsible for ensuring success through the eyes of employees, guests, and owners
Utilize and collaborate with resources across different departments and corporate office
Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
Focus on the mission and well-being of the department, hotel, and company as a whole
Lead by example and operate with integrity and respect
Inspire your team to embrace and demonstrate our values and GUEST People Standards
Qualifications and Skills
Track record of delivering exceptional guest and client experience
Bachelor’s degree preferred
Minimum of two years hotel Sales experience preferred
Demonstrable expertise in analysis and action taking
Excellent oral and written communication
Excellent organization skills
Appropriate professional appearance and demeanor
Proficient in Microsoft Word, Excel and PowerPoint.
Working knowledge of Delphi, Social Table and Meeting Broker
Pay Range Pay rate: $27.97
Non-Union: The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta Recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
Medical, Dental and Vision Insurance
Paid Vacation and Sick Days
Holidays and Personal Days (Floaters)
401(k) Retirement Plan
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
#J-18808-Ljbffr