POAH Communities
Operations Support & Training Specialist
POAH Communities, Washington, District of Columbia, us, 20022
Operations Support & Training Specialist
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Operations Support & Training Specialist
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POAH Communities .
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About Us POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. We are part of the Preservation of Affordable Housing, Inc. family, and our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it is about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About The Role POAH Communities seeks an Operations Support & Training Specialist to strengthen our affordable housing portfolio. Candidates must be based near one of our corporate offices in Boston MA, Chicago IL, Kansas City MO, or Washington DC, with regular travel across our 13‑state footprint to support our properties. This role requires reliable transportation and flexibility for regular travel. Join our entrepreneurial team dedicated to preserving affordable rental housing and building thriving communities.
The role will require up to 95% travel.
About Your Impact
Process income certifications/recertifications for multiple affordable housing programs.
Process monthly Section 8 Housing Assistance Payment Billing.
Process accounts receivable and accounts payable.
Prepare lease packages and supplemental documents for new move‑ins.
Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.
Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs.
Preserve and respect resident and applicant confidentiality.
Enforce and adhere to company policies, rules and regulations.
Complete other tasks or special projects as assigned by the Director of Compliance, Regional Property Supervisor or Property Manager.
About You
High level of property management expertise, analytical ability and financial acumen.
Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
Strong analytical and mathematical skills as it relates to calculating lease balances, move‑in costs, analyzing leases, identifying discrepancies on invoices and pro‑rating leases.
Confidence in creating effective solutions for how to deal with challenges or problems.
Familiarity with Yardi software or similar property management, real estate software preferred.
Bachelor’s Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist preferred.
Travel & Schedule Requirements
Must be flexible to accept work assignments to different work locations daily and adjust to different work settings.
Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule.
Must possess reliable means of transportation for local travel required (up to 95%).
Other
Experience: At least 2 years preferred.
Benefits At POAH Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts.
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching.
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting.
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming.
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications.
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at
www.poahcommunities.com/careers .
Stay Connected With POAH And POAH Communities Instagram LinkedIn
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Operations Support & Training Specialist
role at
POAH Communities .
Explore careers
About Us POAH Communities is a mission‑driven organization managing over 13,000 affordable housing apartments. We are part of the Preservation of Affordable Housing, Inc. family, and our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it is about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
About The Role POAH Communities seeks an Operations Support & Training Specialist to strengthen our affordable housing portfolio. Candidates must be based near one of our corporate offices in Boston MA, Chicago IL, Kansas City MO, or Washington DC, with regular travel across our 13‑state footprint to support our properties. This role requires reliable transportation and flexibility for regular travel. Join our entrepreneurial team dedicated to preserving affordable rental housing and building thriving communities.
The role will require up to 95% travel.
About Your Impact
Process income certifications/recertifications for multiple affordable housing programs.
Process monthly Section 8 Housing Assistance Payment Billing.
Process accounts receivable and accounts payable.
Prepare lease packages and supplemental documents for new move‑ins.
Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.
Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs.
Preserve and respect resident and applicant confidentiality.
Enforce and adhere to company policies, rules and regulations.
Complete other tasks or special projects as assigned by the Director of Compliance, Regional Property Supervisor or Property Manager.
About You
High level of property management expertise, analytical ability and financial acumen.
Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
Strong analytical and mathematical skills as it relates to calculating lease balances, move‑in costs, analyzing leases, identifying discrepancies on invoices and pro‑rating leases.
Confidence in creating effective solutions for how to deal with challenges or problems.
Familiarity with Yardi software or similar property management, real estate software preferred.
Bachelor’s Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist preferred.
Travel & Schedule Requirements
Must be flexible to accept work assignments to different work locations daily and adjust to different work settings.
Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule.
Must possess reliable means of transportation for local travel required (up to 95%).
Other
Experience: At least 2 years preferred.
Benefits At POAH Communities
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts.
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching.
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting.
Incentives: Employee referral bonus, suggestion rewards, employee recognition programming.
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications.
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at
www.poahcommunities.com/careers .
Stay Connected With POAH And POAH Communities Instagram LinkedIn
#J-18808-Ljbffr