Kixie
Get AI-powered advice on this job and more exclusive features.
This range is provided by Kixie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $65,000.00/yr - $90,000.00/yr
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
We are looking for a
Customer Success Manager , an in-office role in Santa Monica, CA. You’ll work closely with customers to ensure they’re seeing value, staying engaged, and achieving their goals with our platform. You’ll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. We’re looking for someone with 1–2 years of experience in a client‑facing role who’s excited to make a real impact.
Responsibilities
Build and maintain strong relationships with key customers to drive retention, adoption, and expansion
Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI
Map product features to customer goals, uncover upsell opportunities, and promote best practices
Deliver impactful onboarding, training, and ongoing enablement to ensure long‑term product success
Collaborate cross‑functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs
Use data insights and health metrics to forecast renewals and drive proactive engagement strategies
Requirements
Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results
Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction
Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement
Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training
Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change
Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships
Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges
Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle
Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree
Schedule: 6am - 2pm PST (subject to change)
Benefits and Perks
Comprehensive medical, dental, and vision insurance
Unlimited paid time off (PTO), sick leaves, and paid holidays
A pet-friendly office so your furry friends can be part of your workday
Complimentary parking in our secure garage
Opportunities to learn everything there is to know about tech startups and developing your CS skills
A collaborative, dynamic, and supportive team environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
The range posted above reflects the possible total compensation for this role and may vary based on factors such as experience and skills.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Software Development
Get notified about new Customer Success Manager jobs in
Santa Monica, CA .
#J-18808-Ljbffr
This range is provided by Kixie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $65,000.00/yr - $90,000.00/yr
At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.
Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!
We are looking for a
Customer Success Manager , an in-office role in Santa Monica, CA. You’ll work closely with customers to ensure they’re seeing value, staying engaged, and achieving their goals with our platform. You’ll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. We’re looking for someone with 1–2 years of experience in a client‑facing role who’s excited to make a real impact.
Responsibilities
Build and maintain strong relationships with key customers to drive retention, adoption, and expansion
Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI
Map product features to customer goals, uncover upsell opportunities, and promote best practices
Deliver impactful onboarding, training, and ongoing enablement to ensure long‑term product success
Collaborate cross‑functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs
Use data insights and health metrics to forecast renewals and drive proactive engagement strategies
Requirements
Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results
Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction
Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement
Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training
Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change
Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships
Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges
Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle
Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree
Schedule: 6am - 2pm PST (subject to change)
Benefits and Perks
Comprehensive medical, dental, and vision insurance
Unlimited paid time off (PTO), sick leaves, and paid holidays
A pet-friendly office so your furry friends can be part of your workday
Complimentary parking in our secure garage
Opportunities to learn everything there is to know about tech startups and developing your CS skills
A collaborative, dynamic, and supportive team environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
The range posted above reflects the possible total compensation for this role and may vary based on factors such as experience and skills.
Seniority Level Not Applicable
Employment Type Full-time
Job Function Other
Industries Software Development
Get notified about new Customer Success Manager jobs in
Santa Monica, CA .
#J-18808-Ljbffr