BNY
Vice President, Client Service (Corporate Trust - CLO/Structured Finance/Loans)
BNY, Houston, Texas, United States, 77246
Vice President, Client Service (Corporate Trust – CLO/Structured Finance/Loans)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
We’re seeking a future team member for the role of
Vice President, Client Service (Corporate Trust – CLO/Structured Finance/Loans)
to join our
Structured Debt Client Platform
team. This role is located in
Houston, TX .
Responsibilities
Work with external clients to resolve the most complex day‑to‑day issues and direct them to appropriate resources at BNY.
Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Apply advanced problem‑solving skills, judgement, and experience to analyze information.
Use developed communication skills to deliver high quality service to a specialized client base.
Provide key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverage an in‑depth understanding of broader BNY services and offerings.
Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY.
Resolve the most complex or non‑routine client issues or inquiries, as needed.
Use in‑depth knowledge of client issues and needs to contribute to business development efforts.
Use broad understanding of BNY products and services to propose expanded offerings to clients for front office consideration.
Lead and participate in internal activities and initiatives designed to improve the client experience.
Use knowledge of client services best practices and BNY client needs to help develop process improvements.
Provide guidance to less experienced team members.
Support multiple, complex client accounts.
Qualifications
Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
Typically 7–12 years of experience.
Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
Proficiency in client service operations and a thorough understanding of industry regulations and standards.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background strongly preferred.
CLO/CDO background strongly preferred.
SOLVAS background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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We’re seeking a future team member for the role of
Vice President, Client Service (Corporate Trust – CLO/Structured Finance/Loans)
to join our
Structured Debt Client Platform
team. This role is located in
Houston, TX .
Responsibilities
Work with external clients to resolve the most complex day‑to‑day issues and direct them to appropriate resources at BNY.
Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Apply advanced problem‑solving skills, judgement, and experience to analyze information.
Use developed communication skills to deliver high quality service to a specialized client base.
Provide key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverage an in‑depth understanding of broader BNY services and offerings.
Proactively assist clients in reviewing potential business needs and direct them to appropriate resources at BNY.
Resolve the most complex or non‑routine client issues or inquiries, as needed.
Use in‑depth knowledge of client issues and needs to contribute to business development efforts.
Use broad understanding of BNY products and services to propose expanded offerings to clients for front office consideration.
Lead and participate in internal activities and initiatives designed to improve the client experience.
Use knowledge of client services best practices and BNY client needs to help develop process improvements.
Provide guidance to less experienced team members.
Support multiple, complex client accounts.
Qualifications
Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
Typically 7–12 years of experience.
Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions.
Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
Proficiency in client service operations and a thorough understanding of industry regulations and standards.
Client Service/Operations experience within financial services is strongly preferred.
Corporate Trust background strongly preferred.
CLO/CDO background strongly preferred.
SOLVAS background preferred.
Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
#J-18808-Ljbffr