Canonical
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Graduate Customer Success Manager
role at
Canonical . 3 days ago Be among the first 25 applicants. Join to apply for the
Graduate Customer Success Manager
role at
Canonical . The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, aimed at reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their assigned customers and provide optimal experiences navigating Canonical's offerings. They understand customer objectives to activate internal and external capabilities, alleviating pain points, aligning expectations, and delivering collaboration roadmaps. We are expanding our Customer Success team to ensure thoughtful, smart, and precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This is an entry-level role primarily focused on the Tech segment, including store customers, with an assigned portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. You'll collaborate with other teams and participate in campaigns to connect with diverse users and identify future champions. Location
This role is remote, worldwide. What your day will look like
Supporting customers by resolving ticket requests. Enriching documentation on problem-solving, Q&A, onboarding materials. Driving campaigns targeting multiple customers via digital touchpoints. Identifying high potential and high risk customers from new onboardings. Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc. Collaborating with Sales and Support to develop engagement plans aligned with customer goals. Engaging with your portfolio to identify risks. Collecting customer feedback for product team review. What we are looking for in you
Customer-facing experience. Empathy and a natural drive to help others. Passion for technology, infrastructure, especially Ubuntu. Excellent presentation skills. Strong organizational skills with the ability to update documentation regularly. Team player capable of cross-department interaction. Additional skills that you might also bring
Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills. What we offer you
Compensation is based on location, experience, and performance, with annual reviews and performance bonuses. Benefits reflect our values and local needs, including: Remote work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review. Recognition rewards. Annual leave, maternity, and paternity leave. Employee Assistance Programme. Travel opportunities and upgrades for company events. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally and uphold high standards of excellence. Since 2004, we've been a remote-first company, encouraging innovative thinking, skill development, and growth. Join us to be part of the future of digital business. Canonical is an equal opportunity employer
We promote a workplace free from discrimination. Diversity of background and perspective enhances our environment and products. All applications will be considered fairly regardless of your identity.
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Graduate Customer Success Manager
role at
Canonical . 3 days ago Be among the first 25 applicants. Join to apply for the
Graduate Customer Success Manager
role at
Canonical . The role of a Customer Success Manager at Canonical
Customer success is a new and strategic department at Canonical, aimed at reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with their assigned customers and provide optimal experiences navigating Canonical's offerings. They understand customer objectives to activate internal and external capabilities, alleviating pain points, aligning expectations, and delivering collaboration roadmaps. We are expanding our Customer Success team to ensure thoughtful, smart, and precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. This is an entry-level role primarily focused on the Tech segment, including store customers, with an assigned portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. You'll collaborate with other teams and participate in campaigns to connect with diverse users and identify future champions. Location
This role is remote, worldwide. What your day will look like
Supporting customers by resolving ticket requests. Enriching documentation on problem-solving, Q&A, onboarding materials. Driving campaigns targeting multiple customers via digital touchpoints. Identifying high potential and high risk customers from new onboardings. Onboarding new customers and introducing products like Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, etc. Collaborating with Sales and Support to develop engagement plans aligned with customer goals. Engaging with your portfolio to identify risks. Collecting customer feedback for product team review. What we are looking for in you
Customer-facing experience. Empathy and a natural drive to help others. Passion for technology, infrastructure, especially Ubuntu. Excellent presentation skills. Strong organizational skills with the ability to update documentation regularly. Team player capable of cross-department interaction. Additional skills that you might also bring
Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English skills. What we offer you
Compensation is based on location, experience, and performance, with annual reviews and performance bonuses. Benefits reflect our values and local needs, including: Remote work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review. Recognition rewards. Annual leave, maternity, and paternity leave. Employee Assistance Programme. Travel opportunities and upgrades for company events. About Canonical
Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally and uphold high standards of excellence. Since 2004, we've been a remote-first company, encouraging innovative thinking, skill development, and growth. Join us to be part of the future of digital business. Canonical is an equal opportunity employer
We promote a workplace free from discrimination. Diversity of background and perspective enhances our environment and products. All applications will be considered fairly regardless of your identity.
#J-18808-Ljbffr