JD.COM
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Job Title: Warehouse Manager - Bilingual Mandarin
Location: Perth Amboy, NJ
Pay Range: $90,000 - $120,000
Bilingual Mandarin Required
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Software Development
Key Responsibilities
Operational Leadership
- Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management
- Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Process Standardization
- Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control
- Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Inbound & Outbound Execution
- Supervise the receipt, put‑away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Customer & Stakeholder Communication
- Act as the point of contact for client operations teams, address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting
- Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety
- Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, or related field
- 5+ years of progressive experience in 3PL or warehouse operations, including team management
- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
- Experience in process design, warehouse planning, and cost control
- Excellent problem‑solving, communication, and leadership skills
- Ability to analyze data and translate findings into operational improvements
- Bilingual in Mandarin is REQUIRED
Preferred Qualifications
- Prior experience with high‑volume e‑commerce fulfillment
- Background in both manual and automated warehouse environments
- Familiarity with lean methodologies and continuous improvement frameworks
- Ability to thrive in a fast‑paced, deadline‑driven environment
What We Offer
- The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e‑commerce business.
- A diverse, inclusive work environment, where you can make a significant impact on JD.COM's regional presence.
- A competitive salary and benefits package, including health insurance, pension, and performance bonuses.