Canonical
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Enterprise Customer Success Manager
role at
Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.
We are founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical .
Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services or products to increase loyalty and draw up collaboration roadmaps.
Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in segments:
Mass - SMEs or large businesses starting with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs also support other customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks.
Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
Advocate for customers internally and influence product roadmaps and processes.
Support customers through reactive tickets.
Create campaigns targeting multiple customers via digital channels.
What we are looking for in you
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills for complex software discussions.
Experience in building and improving internal processes.
Team player capable of interacting across departments and levels.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese, alongside English, is highly valued.
Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus.
What we offer colleagues
Distributed work environment with biannual in-person team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
Wellness programs, travel opportunities, and travel upgrades for company events.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, set high standards, and value excellence. Most colleagues work remotely, and working here challenges you to think differently and learn new skills.
Canonical is an equal opportunity employer We foster a workplace free from discrimination, valuing diversity of experience and background. We consider all applications fairly.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer in global distributed collaboration, with 1200+ colleagues in 75+ countries and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.
We are founder-led, profitable, and growing. We are hiring an
Enterprise Customer Success Manager at Canonical .
Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations, offering additional services or products to increase loyalty and draw up collaboration roadmaps.
Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in segments:
Mass - SMEs or large businesses starting with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs also support other customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio in a specific region, identify growth opportunities or renewal risks.
Conduct weekly customer and business reviews, identify blockers, and drive resolutions.
Advocate for customers internally and influence product roadmaps and processes.
Support customers through reactive tickets.
Create campaigns targeting multiple customers via digital channels.
What we are looking for in you
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills for complex software discussions.
Experience in building and improving internal processes.
Team player capable of interacting across departments and levels.
Knowledge of agile methodologies.
Proficiency in Spanish and Portuguese, alongside English, is highly valued.
Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus.
What we offer colleagues
Distributed work environment with biannual in-person team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review, recognition rewards, holiday leave, maternity/paternity leave.
Wellness programs, travel opportunities, and travel upgrades for company events.
About Canonical Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, set high standards, and value excellence. Most colleagues work remotely, and working here challenges you to think differently and learn new skills.
Canonical is an equal opportunity employer We foster a workplace free from discrimination, valuing diversity of experience and background. We consider all applications fairly.
#J-18808-Ljbffr