Overhead Door
Job Description
In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead. That invention marked the birth of the company that has become known for developing and introducing innovative ideas and a commitment to designing and building new upward-acting, storm protection and access systems products. Today, with its portfolio of quality, innovative products, Wayne Dalton effectively serves customer needs in North America. https://www.wayne-dalton.com/ Responsibilities
Light clerical work including answering, screening, and telephone calls to the appropriate person; resolution of calls (orders, quotes, etc.). Ability to use hand tools and assist or complete modifications to products (glazing, section width changes, insulating, etc.) and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required, including driver qualification (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned. Qualifications
13 years of customer service experience; door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education
High School Diploma or GED Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate?controlled environment. Ability to lift up to 50 pounds. Seniority level
Entry level Employment type
Full?time Job function
Other Industries
Wholesale Building Materials #J-18808-Ljbffr
In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead. That invention marked the birth of the company that has become known for developing and introducing innovative ideas and a commitment to designing and building new upward-acting, storm protection and access systems products. Today, with its portfolio of quality, innovative products, Wayne Dalton effectively serves customer needs in North America. https://www.wayne-dalton.com/ Responsibilities
Light clerical work including answering, screening, and telephone calls to the appropriate person; resolution of calls (orders, quotes, etc.). Ability to use hand tools and assist or complete modifications to products (glazing, section width changes, insulating, etc.) and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required, including driver qualification (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned. Qualifications
13 years of customer service experience; door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PCs and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education
High School Diploma or GED Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate?controlled environment. Ability to lift up to 50 pounds. Seniority level
Entry level Employment type
Full?time Job function
Other Industries
Wholesale Building Materials #J-18808-Ljbffr