Lendmark Financial Services
Customer Service Representative (Sr. Loan Consultant - CA)
Lendmark Financial Services, Culver City, California, United States, 90232
Customer Service Representative (Sr. Loan Consultant - CA)
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Customer Service Representative (Sr. Loan Consultant - CA)
role at
Lendmark Financial Services .
Compensation Base pay range: $24.00/hr - $26.00/hr.
This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.
Benefits Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. Optional benefits include critical care, auto, home and pet insurance as well as other ancillary insurance options.
General Summary The role of Sr. Loan Consultant (CA) supports the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completed properly while conveying a sense of trust, service, security and satisfaction to customers and staff.
Major Duties/Responsibilities
Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
Assist branch manager with business development relationships within the community and sell products and services to meet sales goals.
Assist customers with the implementation of solutions and monitor overall customer satisfaction.
Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
Ensure a high quality of customer service.
All other duties as assigned.
Basic Requirements
High School Diploma or GED from an accredited institution.
5+ years of consumer finance or related experience.
Ability to work with minimum supervision.
Excellent communication skills.
Proficient working knowledge of industry lending software, Microsoft Windows, Excel and Word applications.
Preferred/Desired Qualifications
Associate's or Bachelor's degree.
Bilingual, Spanish/English.
Work Environment
Office Environment.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Customer Service
Industry Consumer Services
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Customer Service Representative (Sr. Loan Consultant - CA)
role at
Lendmark Financial Services .
Compensation Base pay range: $24.00/hr - $26.00/hr.
This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.
Benefits Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. Optional benefits include critical care, auto, home and pet insurance as well as other ancillary insurance options.
General Summary The role of Sr. Loan Consultant (CA) supports the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completed properly while conveying a sense of trust, service, security and satisfaction to customers and staff.
Major Duties/Responsibilities
Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
Assist branch manager with business development relationships within the community and sell products and services to meet sales goals.
Assist customers with the implementation of solutions and monitor overall customer satisfaction.
Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
Ensure a high quality of customer service.
All other duties as assigned.
Basic Requirements
High School Diploma or GED from an accredited institution.
5+ years of consumer finance or related experience.
Ability to work with minimum supervision.
Excellent communication skills.
Proficient working knowledge of industry lending software, Microsoft Windows, Excel and Word applications.
Preferred/Desired Qualifications
Associate's or Bachelor's degree.
Bilingual, Spanish/English.
Work Environment
Office Environment.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Customer Service
Industry Consumer Services
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