Crunch Fitness CR Fitness Holdings, LLC
Operations Manager
Crunch Fitness CR Fitness Holdings, LLC, Phoenix, Arizona, United States, 85003
Operations Manager
Roll into a leadership role that drives people and performance at Crunch Fitness! You'll be the heartbeat of the club, setting a tone of energy, positivity, and results every single day. With 85+ clubs open and 100+ more on the way, your career can grow with limitless opportunities.
Job Summary As an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—supporting the General Manager in hitting all membership goals.
Key Responsibilities
Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards.
Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
Actively support the General Manager in achieving all membership unit and revenue targets.
What We Look For In Our Operations Manager
Outgoing and positive personality with strong leadership presence.
Sales‑minded, customer‑service driven, and results‑oriented.
Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and new member integration.
Strong communication skills with the ability to coach and motivate teams.
An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
Previous leadership or operations experience in fitness, sales, or hospitality preferred.
A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club.
Benefits & Perks
Competitive pay with growth opportunity in a rapidly expanding company.
Medical, Dental and Vision Insurance.
401(k) Retirement Plan.
Paid Time Off (PTO).
Life Insurance & Short‑Term Disability.
Free Crunch Fitness Membership.
Discounted Personal Training Sessions.
Ongoing training and career development opportunities.
If you’re driven, sales‑focused, and ready to be the energy that drives both members and staff forward—apply today and grow with us!
About CR Fitness CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.
Crunch Fitness is an equal‑opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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Job Summary As an Operations Manager, you will be responsible for the day-to-day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—supporting the General Manager in hitting all membership goals.
Key Responsibilities
Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff.
Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management.
Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies.
Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication.
Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities.
Manage operational details such as cooler/drink inventory, member billing updates, and reporting accuracy.
Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability.
Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards.
Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions.
Actively support the General Manager in achieving all membership unit and revenue targets.
What We Look For In Our Operations Manager
Outgoing and positive personality with strong leadership presence.
Sales‑minded, customer‑service driven, and results‑oriented.
Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and new member integration.
Strong communication skills with the ability to coach and motivate teams.
An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems.
Previous leadership or operations experience in fitness, sales, or hospitality preferred.
A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club.
Benefits & Perks
Competitive pay with growth opportunity in a rapidly expanding company.
Medical, Dental and Vision Insurance.
401(k) Retirement Plan.
Paid Time Off (PTO).
Life Insurance & Short‑Term Disability.
Free Crunch Fitness Membership.
Discounted Personal Training Sessions.
Ongoing training and career development opportunities.
If you’re driven, sales‑focused, and ready to be the energy that drives both members and staff forward—apply today and grow with us!
About CR Fitness CR Fitness is a leading franchisee of Crunch Fitness. The company is rapidly expanding its club footprint throughout Florida, Georgia, North Carolina, Tennessee, Texas, and Arizona and is led by a veteran management team with over one hundred years of combined experience in the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members regardless of fitness level and is well positioned to take advantage of consumers’ increasing focus on health and wellness.
Crunch Fitness is an equal‑opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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