Wayfair
Business Process Outsourcing Finance Associate
Pay Competitive Employment type Full-Time Job Description
Req#: 6810494002 Who We Are Merch Business Process Outsourcing (BPO) is part of the Merchandising department and owns outsourced vendor partnerships, ensuring all offshore workflows within the network are operating at optimal cost, staffing and process efficiencies. They govern the spend for each line of business (LoB) and broadly across the vendor network by establishing spend targets with FP&A and monitoring actuals. They streamline the process of onboarding, training, cross-utilizing, and measuring performance of vendors so that they are operating at maximum efficiency and meeting stakeholder established SLAs. As the needs of BPO’s stakeholders evolve with the implementation of tech automation and new initiatives, BPO consistently evaluates the network to ensure it is equipped with the right size, skills, diversification, and rate structures. What You’ll Do The Merch BPO Associate is responsible for facilitating the management of an existing ~1,000 agents offshored operation as well as new offshore program onboarding. This role will be key to standardizing offshore labor spend processes from various angles. The person in this role will also work cross-functionally with offshore stakeholders to guide them through new task onboarding, to facilitate training and BPO guidebook maintenance. Moreover, he/she will work closely with vendors facilitating performance improvement plans and quarterly business reviews. The role will have direct interaction with our vendors across 4 countries (India, Vietnam, the Philippines, Columbia) and key stakeholders in Merchandising, including Product Addition, Enrichment and Findability. It’s an exciting, unique role, combining partner relationships, cross-functional collaboration with other Wayfair departments, process optimization, and reporting. Your responsibilities will include: Assist with gathering, processing and reporting monthly financial forecasts and invoicing information for the Merchandising STO.
Monitor overtime and flexing hours to ensure optimal agent distribution
Work with stakeholders to ensure that staffing requirements are met and are at appropriate seasonal levels.
Assist with developing, updating and distributing non-spend related reporting.
What You’ll Need Minimum of a Bachelor's degree in finance, accounting, operations, engineering or related field
Entry level or 1-3 years experience in a financial analysis, operations, or other related fields
Proficient with Excel/Google sheets; SQL/GBQ experience a plus.
Excellent attention to detail, proactively identifying deviations from expectations and driving solutions
A proactive problem-solver and process-improver, able to manage and prioritize multiple on-going projects and pivot nimbly to accommodate changing strategies.
A solution-oriented individual, able to manage time effectively by creating and keeping deadlines.
Excellent interpersonal communication with peers, manager, and business partners, able to deliver information clearly and concisely with supporting data.
A self-starter with an eye for detail, able to drive forward multiple priorities and navigate both macro and micro perspectives.
Highly motivated with a strong work ethic and drive to take on new projects and learn new processes, skills, and technology.
Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here .
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. About the company
Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Pay Competitive Employment type Full-Time Job Description
Req#: 6810494002 Who We Are Merch Business Process Outsourcing (BPO) is part of the Merchandising department and owns outsourced vendor partnerships, ensuring all offshore workflows within the network are operating at optimal cost, staffing and process efficiencies. They govern the spend for each line of business (LoB) and broadly across the vendor network by establishing spend targets with FP&A and monitoring actuals. They streamline the process of onboarding, training, cross-utilizing, and measuring performance of vendors so that they are operating at maximum efficiency and meeting stakeholder established SLAs. As the needs of BPO’s stakeholders evolve with the implementation of tech automation and new initiatives, BPO consistently evaluates the network to ensure it is equipped with the right size, skills, diversification, and rate structures. What You’ll Do The Merch BPO Associate is responsible for facilitating the management of an existing ~1,000 agents offshored operation as well as new offshore program onboarding. This role will be key to standardizing offshore labor spend processes from various angles. The person in this role will also work cross-functionally with offshore stakeholders to guide them through new task onboarding, to facilitate training and BPO guidebook maintenance. Moreover, he/she will work closely with vendors facilitating performance improvement plans and quarterly business reviews. The role will have direct interaction with our vendors across 4 countries (India, Vietnam, the Philippines, Columbia) and key stakeholders in Merchandising, including Product Addition, Enrichment and Findability. It’s an exciting, unique role, combining partner relationships, cross-functional collaboration with other Wayfair departments, process optimization, and reporting. Your responsibilities will include: Assist with gathering, processing and reporting monthly financial forecasts and invoicing information for the Merchandising STO.
Monitor overtime and flexing hours to ensure optimal agent distribution
Work with stakeholders to ensure that staffing requirements are met and are at appropriate seasonal levels.
Assist with developing, updating and distributing non-spend related reporting.
What You’ll Need Minimum of a Bachelor's degree in finance, accounting, operations, engineering or related field
Entry level or 1-3 years experience in a financial analysis, operations, or other related fields
Proficient with Excel/Google sheets; SQL/GBQ experience a plus.
Excellent attention to detail, proactively identifying deviations from expectations and driving solutions
A proactive problem-solver and process-improver, able to manage and prioritize multiple on-going projects and pivot nimbly to accommodate changing strategies.
A solution-oriented individual, able to manage time effectively by creating and keeping deadlines.
Excellent interpersonal communication with peers, manager, and business partners, able to deliver information clearly and concisely with supporting data.
A self-starter with an eye for detail, able to drive forward multiple priorities and navigate both macro and micro perspectives.
Highly motivated with a strong work ethic and drive to take on new projects and learn new processes, skills, and technology.
Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form . Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here .
About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. About the company
Wayfair Inc. is an American e-commerce company that sells furniture and home-goods. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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