Woongjin, INC.
IT Help Desk - Bilingual (Korean/English)
Woongjin, INC., San Jose, California, United States, 95199
Pay $25.00 - $30.00 / hour
Location San Jose/California
Employment type Contract
Job Description
Req#: REF1693E
For More Open Positions Visit us at: http://recruiting.woongjininc.com/
Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations. This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers. Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer Collaborate with other analysts to determine resolutions for customer incidents and requests Western IPT Network & System management (hardware/software) Other duties as assigned Salary: $25 to $30 /hr Excellent written and oral communication skills Excellent customer service and conflict resolution skills Working understanding of Information Technology and computing systems Working understanding of IP networking fundamentals Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint Familiar with common ticketing systems Demonstrated desire for self-directed education regarding IP networking and VoIP technologies *** All your information will be kept confidential according to EEO guidelines. *** ***NO C2C*** About the company
Woongjin is a company founded in year of 2010 by very-highly talented information technology program developers, in Los Angeles of California. Since then, Woongjin has grown rapidly by successfully completing countless projects, and now became the most effective IT solution company in the community, with its size and areas of business. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr
Req#: REF1693E
For More Open Positions Visit us at: http://recruiting.woongjininc.com/
Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations. This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer's issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers. Provide technical support to internal/external customers for VoIP-related incidents, requests, and inquiries relating to a variety of business products and services Document work updates in a company-provided ticketing system until a resolution is complete and the ticket is closed with the customer Collaborate with other analysts to determine resolutions for customer incidents and requests Western IPT Network & System management (hardware/software) Other duties as assigned Salary: $25 to $30 /hr Excellent written and oral communication skills Excellent customer service and conflict resolution skills Working understanding of Information Technology and computing systems Working understanding of IP networking fundamentals Familiar with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint Familiar with common ticketing systems Demonstrated desire for self-directed education regarding IP networking and VoIP technologies *** All your information will be kept confidential according to EEO guidelines. *** ***NO C2C*** About the company
Woongjin is a company founded in year of 2010 by very-highly talented information technology program developers, in Los Angeles of California. Since then, Woongjin has grown rapidly by successfully completing countless projects, and now became the most effective IT solution company in the community, with its size and areas of business. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr