IT Help Desk Technician

Join to apply for the IT Help Desk Technician role at Naughty Dog . This position is for temporary engagement through our staffing partner DZConneX. Candidates must be authorized to work in the United States for this position. This role will be based fully on-site in Santa Monica, CA. Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have experience assembling/repairing custom high-end PCs, technical hardware/software knowledge, exceptional customer service skills, and the ability to collaborate well in a team environment. A passion for building PCs, customer service, problem solving, and supporting cutting-edge hardware and software solutions is essential. If you're interested in supporting and learning from talented industry professionals, taking on new challenges, and contributing to Naughty Dog's growth, we would love to hear from you. What Will You Do Build custom PC workstations on-site regularly. Serve as the first point of contact for hardware and software issues. Perform remote and local troubleshooting and diagnostics. Install, modify, and repair computer hardware, software, and peripherals for users. Assist with equipment setup and deployment for local and remote users. Follow up with users and resolve issues. Document instructions and resolutions. Escalate unresolved queries appropriately. Organize and inventory IT hardware. Manage shipping and receiving of IT hardware. Coordinate movement of user equipment and servers within the office. Perform additional responsibilities as needed. What Skills Will You Use Proficiency in building PCs and working with PC hardware. Excellent client-facing customer service and communication skills. Strong troubleshooting abilities. Understanding of Microsoft Windows 10/11 OS. Proficiency in Microsoft Office 365 applications. Bonus Skills Experience with Windows 11, Ubuntu. Knowledge of Python, SQL, PowerShell, Bash. Familiarity with JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro. Scripting and automation skills. Knowledge of A/V systems and live streaming hardware/software. Familiarity with Sony PlayStation hardware and peripherals. Please refer to our Candidate Privacy Notice for information on data processing and your rights. This role is eligible for benefits including medical, dental, and vision. The estimated hourly pay range is $31-$34 USD . #J-18808-Ljbffr