Alfred Kärcher SE & Co. KG
Senior Director of Service Operations
Alfred Kärcher SE & Co. KG, Sewell, New Jersey, United States
The compensation package for this position includes a base salary ranging from $130,000- $165,000 based on your qualifications and professional experience. Additionally, there is a significant bonus opportunity tied to performance.
This is how you WOW:
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives.
Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions.
Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness.
Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels.
Define and implement long-term service strategies that align with company goals, market trends, and technological advancements.
Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs.
Foster a culture of continuous improvement, accountability, and customer‑centricity across the entire service organization, serving as a mentor and leader.
It would be WOW if you would bring this in:
10+ years of progressive leadership experience in managing large‑scale service operations, with demonstrable experience in the municipal, industrial, and commercial floor care or material handling industry.
Demonstrated ability to manage, motivate, and develop large, distributed teams of field service technicians effectively.
Strong functional understanding of service delivery processes, complex logistics, parts supply chain management, and their direct contribution to business profitability.
Proven success in optimizing operational efficiency, managing P&L for a service unit, and maintaining high customer satisfaction levels.
Experience in the sales and lifecycle management of refurbished equipment is highly desirable.
Excellent communication, presentation, and interpersonal skills, with the ability to influence cross‑functional teams and stakeholders.
Proven ability to manage complex projects, drive tactical execution, and adapt quickly to changing business needs.
Bachelor's degree in Business Administration, Operations Management, or a related field required.
Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees; generous PTO for non‑exempt employees
HSA, FSA and 401K matching plans
Paid sick time, as well as short and long term disability insurance
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
So: Wanna WOW with us?
Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Fabiana Valbuena | Talent Acquisition Manager Fabiana.valbuena@karcher.com
At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care. In the everyday and in the extraordinary. With WOW products and WOW services.
Job Alert This could be your WOW-moment! Register for the Kärcher Job Alert. This way you will be notified by us via email about new jobs.
Select how often (in days) to receive an alert: Create Alert
Online Application We believe that every WOW, huge or tiny, is extraordinary and unique – just like you are.
#J-18808-Ljbffr
This is how you WOW:
Provide executive leadership and strategic oversight for a team of 100+ field service technicians across four regions.
Oversee and optimize a dedicated facility responsible for dispatching, tracking, providing service parts, and final billing, ensuring alignment with overall business objectives.
Champion and drive a culture of operational excellence and efficiency across all service delivery functions, implementing best practices and innovative solutions.
Establish and monitor key performance indicators (KPIs) to ensure high levels of customer satisfaction, service quality, and operational effectiveness.
Develop and execute comprehensive strategies for the profitable growth of refurbished equipment sales, both directly and through online channels.
Define and implement long-term service strategies that align with company goals, market trends, and technological advancements.
Analyze complex service performance data to identify strategic opportunities for improvement, implement impactful corrective actions, and forecast future needs.
Foster a culture of continuous improvement, accountability, and customer‑centricity across the entire service organization, serving as a mentor and leader.
It would be WOW if you would bring this in:
10+ years of progressive leadership experience in managing large‑scale service operations, with demonstrable experience in the municipal, industrial, and commercial floor care or material handling industry.
Demonstrated ability to manage, motivate, and develop large, distributed teams of field service technicians effectively.
Strong functional understanding of service delivery processes, complex logistics, parts supply chain management, and their direct contribution to business profitability.
Proven success in optimizing operational efficiency, managing P&L for a service unit, and maintaining high customer satisfaction levels.
Experience in the sales and lifecycle management of refurbished equipment is highly desirable.
Excellent communication, presentation, and interpersonal skills, with the ability to influence cross‑functional teams and stakeholders.
Proven ability to manage complex projects, drive tactical execution, and adapt quickly to changing business needs.
Bachelor's degree in Business Administration, Operations Management, or a related field required.
Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees; generous PTO for non‑exempt employees
HSA, FSA and 401K matching plans
Paid sick time, as well as short and long term disability insurance
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity / Affirmative Action employer – M/F/Disabled/Veteran
So: Wanna WOW with us?
Simply upload your resumeonline and leave your contact information. We look forward to getting to know you!
Together towards a clean world.
Fabiana Valbuena | Talent Acquisition Manager Fabiana.valbuena@karcher.com
At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care. In the everyday and in the extraordinary. With WOW products and WOW services.
Job Alert This could be your WOW-moment! Register for the Kärcher Job Alert. This way you will be notified by us via email about new jobs.
Select how often (in days) to receive an alert: Create Alert
Online Application We believe that every WOW, huge or tiny, is extraordinary and unique – just like you are.
#J-18808-Ljbffr