Genesys
Position Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer competitive benefits, our employees enjoy the independence to make a larger impact and take ownership of their work. Join the team to shape the future of customer experience together. Core Responsibilities
Strategic Leadership
Lead complex, large‑scale implementation projects across multiple teams. Provide matrix leadership to project managers on large, complex initiatives. Mentor and guide both sales and services leadership teams. Build and maintain executive‑level relationships with customers and partners. Project Excellence
Drive successful project implementations from conception to completion. Create and oversee comprehensive project plans. Lead client meetings and executive‑level engagements. Ensure alignment of resources to meet revenue and margin goals. Monitor team performance and customer satisfaction metrics. Serve as primary executive escalation point for service‑related issues. Growth and Innovation
Drive growth in a diverse Professional Services organization. Identify and execute Project Change Requests. Recommend new product solutions for emerging business needs. Shape deals and contribute to estimation processes. Lead process improvement initiatives. Guide effective customer onboarding strategies. Required Experience
Bachelor’s degree in business, Computer Science, or related field 8+ years of Professional Services experience 3+ years of supervisory, management, or leadership experience Demonstrated success in project sales, delivery, and support Experience leading geographically diverse project teams Key Skills
Executive‑level communication and presentation abilities Strong matrix leadership capabilities Strategic problem‑solving and decision‑making expertise Advanced project planning and execution skills Ability to influence across organizational boundaries Additional Details
Position may require up to 30% travel to client sites. Remote work options available Our Commitment to Inclusion
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation
This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities. $141,800.00 – $263,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Equal Opportunity Employer Statement
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer competitive benefits, our employees enjoy the independence to make a larger impact and take ownership of their work. Join the team to shape the future of customer experience together. Core Responsibilities
Strategic Leadership
Lead complex, large‑scale implementation projects across multiple teams. Provide matrix leadership to project managers on large, complex initiatives. Mentor and guide both sales and services leadership teams. Build and maintain executive‑level relationships with customers and partners. Project Excellence
Drive successful project implementations from conception to completion. Create and oversee comprehensive project plans. Lead client meetings and executive‑level engagements. Ensure alignment of resources to meet revenue and margin goals. Monitor team performance and customer satisfaction metrics. Serve as primary executive escalation point for service‑related issues. Growth and Innovation
Drive growth in a diverse Professional Services organization. Identify and execute Project Change Requests. Recommend new product solutions for emerging business needs. Shape deals and contribute to estimation processes. Lead process improvement initiatives. Guide effective customer onboarding strategies. Required Experience
Bachelor’s degree in business, Computer Science, or related field 8+ years of Professional Services experience 3+ years of supervisory, management, or leadership experience Demonstrated success in project sales, delivery, and support Experience leading geographically diverse project teams Key Skills
Executive‑level communication and presentation abilities Strong matrix leadership capabilities Strategic problem‑solving and decision‑making expertise Advanced project planning and execution skills Ability to influence across organizational boundaries Additional Details
Position may require up to 30% travel to client sites. Remote work options available Our Commitment to Inclusion
Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations
We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation
This role has a market‑competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance‑based bonus opportunities. $141,800.00 – $263,200.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. About Genesys
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI‑Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Equal Opportunity Employer Statement
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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