Nesco Resource
Operations Director – Stand-Alone ER / Urgent Care
Location:
Greater Houston
A growing stand-alone ER / urgent care group in Greater Houston is seeking a hands‑on
Operations Director
to oversee day‑to‑day operations, support the opening of new facilities, and enhance the overall patient experience. With multiple sites and continued expansion ahead, this role is ideal for an operational leader who thrives in a fast‑paced, patient‑centered environment.
Key Responsibilities Operational Leadership
Oversee daily operations across multiple facilities
Lead the operational setup and launch of new locations
Manage P&L, staffing, scheduling, workflow, ordering, and facility readiness
Build and standardize processes to support multi‑site growth
Patient Experience & Hospitality
Maintain a warm, concierge‑style environment for patients and families
Build structure around patient amenities to ensure consistent, high‑touch service
Support a family‑friendly, hospitality‑driven experience across all locations
Community Engagement & Local Marketing
Build relationships with community groups, schools, churches, and local organizations
Lead grassroots outreach and face‑to‑face marketing efforts targeting families
Strengthen local brand presence throughout Greater Houston
Billing & Revenue Cycle Management
Identify gaps in current billing processes
Improve RCM workflow, billing capture, financial accuracy, and process structure
Implement scalable systems to support continued growth
Leadership Support
Reduce operational strain on the leadership team
Serve as a strategic partner in building structure, efficiency, and scalability
What You Bring
Experience in healthcare operations, urgent care/ER operations, hospitality operations, or multi‑site leadership
Strong background in building processes, systems, and operational workflows
Revenue cycle management (RCM) experience strongly preferred
Strength in community outreach and relationship‑building
A service‑driven mindset and the ability to lead in a hands‑on environment
#LI-BT1 PRO023
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Greater Houston
A growing stand-alone ER / urgent care group in Greater Houston is seeking a hands‑on
Operations Director
to oversee day‑to‑day operations, support the opening of new facilities, and enhance the overall patient experience. With multiple sites and continued expansion ahead, this role is ideal for an operational leader who thrives in a fast‑paced, patient‑centered environment.
Key Responsibilities Operational Leadership
Oversee daily operations across multiple facilities
Lead the operational setup and launch of new locations
Manage P&L, staffing, scheduling, workflow, ordering, and facility readiness
Build and standardize processes to support multi‑site growth
Patient Experience & Hospitality
Maintain a warm, concierge‑style environment for patients and families
Build structure around patient amenities to ensure consistent, high‑touch service
Support a family‑friendly, hospitality‑driven experience across all locations
Community Engagement & Local Marketing
Build relationships with community groups, schools, churches, and local organizations
Lead grassroots outreach and face‑to‑face marketing efforts targeting families
Strengthen local brand presence throughout Greater Houston
Billing & Revenue Cycle Management
Identify gaps in current billing processes
Improve RCM workflow, billing capture, financial accuracy, and process structure
Implement scalable systems to support continued growth
Leadership Support
Reduce operational strain on the leadership team
Serve as a strategic partner in building structure, efficiency, and scalability
What You Bring
Experience in healthcare operations, urgent care/ER operations, hospitality operations, or multi‑site leadership
Strong background in building processes, systems, and operational workflows
Revenue cycle management (RCM) experience strongly preferred
Strength in community outreach and relationship‑building
A service‑driven mindset and the ability to lead in a hands‑on environment
#LI-BT1 PRO023
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr