DraftKings Inc.
Join to apply for the
Senior Product Manager, CX AI Intelligence
role at DraftKings Inc.
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Overview At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. To those who see AI as a driver of progress, come build the future together.
What you’ll do
Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals
Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n
Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale
Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration
Ensure AI deployments meet DraftKings’ standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security
Mentor product managers to balance technical depth with customer empathy and operational execution
Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design
What you’ll bring
Bachelor’s Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience
At least 7 years of product management experience with a track record of delivering AI or data-driven products that improve customer or operational outcomes
Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools
Experience leading PMs and collaborating with cross‑functional engineering and operations teams
Proven ability to define metrics, assess impact, and iterate quickly based on data and feedback
Strong communication and influence skills across technical and business audiences
Experience with chatbot platforms, conversational AI, or customer support systems is a plus
Familiarity with automation frameworks such as MCP, Agent to Agent, or n8n, and with contact center operations
Understanding of human‑in‑the‑loop systems, data governance, and AI evaluation practices
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full‑time position is $136,000.00 – $170,000.00, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Product Management and Marketing
Industries Software Development and Spectator Sports
Referrals increase your chances of interviewing at DraftKings Inc. by 2x
Get notified about new Senior Product Manager jobs in Boston, MA.
#J-18808-Ljbffr
Senior Product Manager, CX AI Intelligence
role at DraftKings Inc.
3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Overview At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. To those who see AI as a driver of progress, come build the future together.
What you’ll do
Define and drive the AI roadmap for Customer Platform, aligning product investments with customer needs and business goals
Launch tools for customers, agents, and VIP hosts, including copilots, summarization features, and automations built with MCP, Agent to Agent, and n8n
Translate user feedback, conversation data, and performance metrics into product opportunities that reduce friction and increase scale
Set and monitor KPIs for resolution time, experience quality, automation rates, and agent productivity to inform iteration
Ensure AI deployments meet DraftKings’ standards for privacy, transparency, and fairness through close collaboration with Legal, Compliance, and Security
Mentor product managers to balance technical depth with customer empathy and operational execution
Partner with AI Platform, Product, and Operations teams to align infrastructure, data strategy, and experience design
What you’ll bring
Bachelor’s Degree in Computer Science, Marketing, Data Science, or any suitable combination of education, training, and experience
At least 7 years of product management experience with a track record of delivering AI or data-driven products that improve customer or operational outcomes
Expertise in customer-facing AI applications, including large language models, natural language processing, and agent assist tools
Experience leading PMs and collaborating with cross‑functional engineering and operations teams
Proven ability to define metrics, assess impact, and iterate quickly based on data and feedback
Strong communication and influence skills across technical and business audiences
Experience with chatbot platforms, conversational AI, or customer support systems is a plus
Familiarity with automation frameworks such as MCP, Agent to Agent, or n8n, and with contact center operations
Understanding of human‑in‑the‑loop systems, data governance, and AI evaluation practices
We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.
The US base salary range for this full‑time position is $136,000.00 – $170,000.00, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Product Management and Marketing
Industries Software Development and Spectator Sports
Referrals increase your chances of interviewing at DraftKings Inc. by 2x
Get notified about new Senior Product Manager jobs in Boston, MA.
#J-18808-Ljbffr