Virtusa
Job Description
A dedicated point of contact based at a client’s location, responsible for managing the overall relationship, communication and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on site. This role oversees the successful execution and completion of projects and service delivery, spanning strategic planning, team leadership, client management and operational excellence. Key Roles and Responsibilities
Building and maintaining strong relationships with key client stakeholders at all levels, including decision‑makers and technical teams. Proactively communicating project updates, challenges, and successes to clients. Managing client expectations and addressing concerns promptly. Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies. Ensuring quality standards are met throughout project execution. Coordinating with remote IT teams to deliver project deliverables on time. Identifying, assessing, and mitigating risks associated with project delivery and developing contingency plans to address potential issues. Managing project financials, ensuring profitability, and controlling costs. Managing and motivating the on‑site IT team, providing mentorship and performance feedback. Facilitating collaboration between on‑site and remote teams. Managing and directing teams of Project Managers and potentially other delivery‑focused roles, including remote or offshore teams. Overseeing resource allocation and staffing to ensure projects are adequately supported. Key Skills Required
Excellent communication and interpersonal skills. Strong technical knowledge across various IT domains. Project management expertise. Client‑centric approach and ability to build trust. Leadership and team management skills. Problem‑solving and analytical abilities. Seniority Level
Director Employment Type
Full-time Job Function
Information Technology Industries
IT Services and IT Consulting
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A dedicated point of contact based at a client’s location, responsible for managing the overall relationship, communication and delivery of IT services, ensuring alignment with client needs and expectations while fostering a strong working partnership on site. This role oversees the successful execution and completion of projects and service delivery, spanning strategic planning, team leadership, client management and operational excellence. Key Roles and Responsibilities
Building and maintaining strong relationships with key client stakeholders at all levels, including decision‑makers and technical teams. Proactively communicating project updates, challenges, and successes to clients. Managing client expectations and addressing concerns promptly. Monitoring project progress against timelines and budgets, identifying potential risks and mitigation strategies. Ensuring quality standards are met throughout project execution. Coordinating with remote IT teams to deliver project deliverables on time. Identifying, assessing, and mitigating risks associated with project delivery and developing contingency plans to address potential issues. Managing project financials, ensuring profitability, and controlling costs. Managing and motivating the on‑site IT team, providing mentorship and performance feedback. Facilitating collaboration between on‑site and remote teams. Managing and directing teams of Project Managers and potentially other delivery‑focused roles, including remote or offshore teams. Overseeing resource allocation and staffing to ensure projects are adequately supported. Key Skills Required
Excellent communication and interpersonal skills. Strong technical knowledge across various IT domains. Project management expertise. Client‑centric approach and ability to build trust. Leadership and team management skills. Problem‑solving and analytical abilities. Seniority Level
Director Employment Type
Full-time Job Function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr