Fanatics
Join to apply for the
Retail Supervisor - Cleveland Browns
role at
Fanatics
The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front‑line part‑time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full‑time schedule including days, nights, weekends, and extended hours on game day and during events.
General Duties And Responsibilities
Drive sales results by consistent execution of daily operations
Support back‑of‑house operations; maintain stockroom organization
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
Make recommendations to the Leadership team when making decision including but not limited to revenue targets, per cap, and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to the part‑time retail team (Retail Associate/ Retail Lead)
Provide training and assistance to all part‑time retail team (Retail Associate/ Retail Lead)
Coach part‑time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Encourage and model Fanatics' Values
Perform ‘Manager on Duty responsibilities’
Education, Experience, And Requirements
Minimum 18 years of age
Minimum two years working in retail or sales preferred
Ability to work independently and responsibly in a fast‑paced environment
Foreign language skills are a plus
Job Knowledge, Skills, And Abilities
Possess a fun, outgoing, confident, professional demeanor
Prior leadership experience preferred
Ability to work well with all levels of management, build partnerships, and coach teams
Ability to anticipate and solve problems and act decisively
Ability to represent Fanatics/League/Team Values and standards
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills
Physical Demands
Regularly required to sit stand, reach, bend, and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site,
www.fanatics.com .
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset
Referrals increase your chances of interviewing at Fanatics by 2x
Get notified about new Retail Supervisor jobs in
Cleveland, OH .
#J-18808-Ljbffr
Retail Supervisor - Cleveland Browns
role at
Fanatics
The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front‑line part‑time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full‑time schedule including days, nights, weekends, and extended hours on game day and during events.
General Duties And Responsibilities
Drive sales results by consistent execution of daily operations
Support back‑of‑house operations; maintain stockroom organization
Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
Make recommendations to the Leadership team when making decision including but not limited to revenue targets, per cap, and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Communicate expectations for assignments and projects to the part‑time retail team (Retail Associate/ Retail Lead)
Provide training and assistance to all part‑time retail team (Retail Associate/ Retail Lead)
Coach part‑time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
Encourage and model Fanatics' Values
Perform ‘Manager on Duty responsibilities’
Education, Experience, And Requirements
Minimum 18 years of age
Minimum two years working in retail or sales preferred
Ability to work independently and responsibly in a fast‑paced environment
Foreign language skills are a plus
Job Knowledge, Skills, And Abilities
Possess a fun, outgoing, confident, professional demeanor
Prior leadership experience preferred
Ability to work well with all levels of management, build partnerships, and coach teams
Ability to anticipate and solve problems and act decisively
Ability to represent Fanatics/League/Team Values and standards
Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
Strong communication, literacy, and numeracy skills
Physical Demands
Regularly required to sit stand, reach, bend, and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site,
www.fanatics.com .
Build Championship Teams
Obsessed with Fans
Limitless Entrepreneurial Spirit
Determined and Relentless Mindset
Referrals increase your chances of interviewing at Fanatics by 2x
Get notified about new Retail Supervisor jobs in
Cleveland, OH .
#J-18808-Ljbffr