Indiana University School of Medicine
Insurance Customer Service Manager
Indiana University School of Medicine, Topeka, Kansas, United States, 66652
3 days ago Be among the first 25 applicants
Insurance Customer Service Manager This is a confidential search for an established insurance agency located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & above a customer’s expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs.
Responsibilities
Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention.
Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests.
Oversee agency’s daily service workflows; coach & develop service team to improve individual performance and develop customer service skills.
Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships.
Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal.
Requirements
5+ years of P&C insurance agency service management experience required.
Active KS P&C and L&H insurance licenses and ability to pass a background check.
Strong problem‑solving, organizational, and leadership skills.
Ability to work 8 am to 5 pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1–2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40–45 hours per week.
Proficient in Microsoft (Outlook, Word, Excel, Mail‑Merge), cloud‑based customer relationship programs, and ability to adapt to changing technologies.
Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish‑speaking bilingual candidate.
Benefits
Health, dental, life, and disability insurance.
Paid holidays & PTO.
Retirement match.
Flexibility.
Growth & promotion potential.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Research Services
Referrals increase your chances of interviewing at Indiana University School of Medicine by 2x
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Insurance Customer Service Manager This is a confidential search for an established insurance agency located in the Northeastern Kansas region near Lawrence and Topeka, KS. Shawnee County established insurance office is seeking an experienced Insurance Customer Service Manager to address and lead customer insurance needs. The right person is detail-oriented, process-driven, and customer-focused; they are passionate about customer service and appreciate an environment where they can go above & above a customer’s expectations. The candidate must be willing to go the extra mile to ensure the customer receives quality service at every interaction. This role may involve claim follow up and troubleshooting and various scenarios to facilitate a positive, customer centric outcome. The ideal candidate will not only be an expert at deescalation tactics & service handling best practices, but they should also be adept in developing and coaching a service team to drive satisfaction while working to uncover additional products & pivot to address needs.
Responsibilities
Handle escalated service issues, follow up to & address claims issues, and work proactively to ensure customer satisfaction & improved retention.
Conduct customer coverage & policy reviews, identify risks & make recommendations, explain coverage benefits and discounts, submit policy changes, provide quotes, submit applications, and address underwriting requests.
Oversee agency’s daily service workflows; coach & develop service team to improve individual performance and develop customer service skills.
Order supplies, track equipment, and ensure office site runs with appropriate staff; maintain & establish important agency relationships.
Collaborate with sales, marketing, and operations teams to improve processes, increase efficiency, enhance customer experience, & meet agency goal.
Requirements
5+ years of P&C insurance agency service management experience required.
Active KS P&C and L&H insurance licenses and ability to pass a background check.
Strong problem‑solving, organizational, and leadership skills.
Ability to work 8 am to 5 pm Monday through Friday and as needed to meet agency goals. Must be available for evening or weekends (1–2 times per month) and represent the agency at networking events, attend team building activities, attend marketing events, or complete training programs. Salaried position with expectation of 40–45 hours per week.
Proficient in Microsoft (Outlook, Word, Excel, Mail‑Merge), cloud‑based customer relationship programs, and ability to adapt to changing technologies.
Excellent communication skills to include written, verbal, technical, and interpersonal; preference for a Spanish‑speaking bilingual candidate.
Benefits
Health, dental, life, and disability insurance.
Paid holidays & PTO.
Retirement match.
Flexibility.
Growth & promotion potential.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Research Services
Referrals increase your chances of interviewing at Indiana University School of Medicine by 2x
Get notified about new Customer Service Manager jobs in
Topeka, KS .
Shawnee County, KS $21.13‑$22.72 1 week ago
IT Support Manager - Office of Judicial Administration Topeka, KS $84,350.45‑$86,385.34 2 months ago
Topeka, KS $45,000.00‑$71,550.00 1 week ago
Pharmacy Manager - Sign‑On Bonus Available Topeka, KS $45,000.00‑$71,550.00 1 month ago
Full Time Assistant Store Manager (Store 2734) Topeka, KS $50,000.00‑$51,000.00 2 weeks ago
Lawrence, KS $50,000.00‑$51,000.00 1 week ago
Retail‑PT Customer Experience Manager Nights and Weekends (USA) Operations Manager - Floor (fashion, Import, Jewelry, Regional, Returns, Sam's, Wm.com, Hmsc) Topeka, KS $84,000.00‑$126,000.00 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr