Stage 4 Solutions
Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, N
Stage 4 Solutions, Lawrenceville, New Jersey, United States
Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, NJ)
Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, NJ)
1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, NJ)
We are seeking a Medical Information Customer Engagement Director for a global pharmaceutical client. The Customer Engagement Center aims to strategically design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards, and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
This is a 40-hour per-week, 12-month contract (extensions possible), 50% onsite role in Lawrenceville, NJ.
This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities
Develop and execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance as well as commercial contact center in alignment with WW SCE goals and objectives. Strategic Leadership of a diverse team focused on delivery of Medical Information and Customer Information in the US Market. Develop, coach and foster individual and team development. Relationship lead with all key matrix functions at a Worldwide (WW)/Market level, e.g. WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads and WW Field Medical & Medical Effectiveness Leads, and Business Solutions in order to: Provide an MI request service for managing complex questions in a timely and efficient manner Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs Provide MI guidance and support for local or WW congress booths as required Relationship lead with all key matrix functions at a US Commercial level in order to provide a customer information service for managing complex customer interactions in a timely and efficient manner Lead Customer Engagement Center activities, such as: Innovative approach towards service evolution while adhering to budgets and timelines Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness Delivery of performance reports and insights to stakeholders Inspection readiness and audit participation, oversight of supplier budget and telephony design Monitor the performance of the team against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and lead process improvement plans. Oversight of team as it relates to: Training Plans for existing and launch products and programs Quality oversight Content maintenance and creation to address needs Escalation support Systems and solutions Budget & Operational deliverables.
Requirements
7+ years of experience in Medical Information, Contact Center, or related field Leadership skills- Prior Experience managing a diverse team Ability to critically analyze performance against quality measures, metrics, and processes. PharmD
Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Medical Information Customer Engagement Director -Pharma (Hybrid-Lawrenceville, NJ) role).
Please feel free to forward this project opening to others who may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.
Compensation: $85/hr. - $89.50/hr.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Business Consulting and Services Referrals increase your chances of interviewing at Stage 4 Solutions by 2x Sign in to set job alerts for “Engagement Director” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, NJ)
1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Medical Information Customer Engagement Director-Pharma (Hybrid-Lawrenceville, NJ)
We are seeking a Medical Information Customer Engagement Director for a global pharmaceutical client. The Customer Engagement Center aims to strategically design, develop, and evolve industry-leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards, and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
This is a 40-hour per-week, 12-month contract (extensions possible), 50% onsite role in Lawrenceville, NJ.
This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.
Responsibilities
Develop and execute strategy for US customer engagement: Medical Information, Global Escalations, and Variant Content maintenance as well as commercial contact center in alignment with WW SCE goals and objectives. Strategic Leadership of a diverse team focused on delivery of Medical Information and Customer Information in the US Market. Develop, coach and foster individual and team development. Relationship lead with all key matrix functions at a Worldwide (WW)/Market level, e.g. WW Customer Engagement Center Leads, WW Medical Content/Pubs Leads, Market Leads and WW Field Medical & Medical Effectiveness Leads, and Business Solutions in order to: Provide an MI request service for managing complex questions in a timely and efficient manner Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs Provide MI guidance and support for local or WW congress booths as required Relationship lead with all key matrix functions at a US Commercial level in order to provide a customer information service for managing complex customer interactions in a timely and efficient manner Lead Customer Engagement Center activities, such as: Innovative approach towards service evolution while adhering to budgets and timelines Establishment, Maintenance and Adherence to processes and procedures ensuring operational effectiveness Delivery of performance reports and insights to stakeholders Inspection readiness and audit participation, oversight of supplier budget and telephony design Monitor the performance of the team against agreed procedures and quality metrics to ensure compliance. Identify continuous improvement opportunities and lead process improvement plans. Oversight of team as it relates to: Training Plans for existing and launch products and programs Quality oversight Content maintenance and creation to address needs Escalation support Systems and solutions Budget & Operational deliverables.
Requirements
7+ years of experience in Medical Information, Contact Center, or related field Leadership skills- Prior Experience managing a diverse team Ability to critically analyze performance against quality measures, metrics, and processes. PharmD
Please submit your resume to our network at https://www.stage4solutions.com/careers/ (please apply to the Medical Information Customer Engagement Director -Pharma (Hybrid-Lawrenceville, NJ) role).
Please feel free to forward this project opening to others who may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.
Compensation: $85/hr. - $89.50/hr.
Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Business Consulting and Services Referrals increase your chances of interviewing at Stage 4 Solutions by 2x Sign in to set job alerts for “Engagement Director” roles.
Director, Enterprise Program Leadership, Strategy Realization
Director, Patient Advocacy & Professional Engagement
Director, Patient Advocacy & Engagement - Job ID: 1531
Director, Congress Innovation, Operations and Capabilities
Director, Patient Advocacy & Professional Engagement
Director, Strategic Alliance and Patient Engagement
Director, Marketing & Strategic Operations
Feasterville-Trevose, PA $175,000.00-$200,000.00 1 week ago New Jersey, United States $185,000.00-$220,000.00 6 days ago New Jersey, United States $250,000.00-$300,000.00 3 weeks ago Associate Director, Global Strategic Marketing - Job ID: 1649
Marketing Director - Value-Based Care & Healthcare IT
Senior Director, Capital Project Management
Senior Director, Drug Development Portfolio & Program Management Business Operations
Associate Director, Global Sourcing Activations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr