LHH Recruitment Solutions
About the Role
We're seeking a motivated and experienced Customer Service Coordinator to join our dynamic team. In this role, you will serve as the primary point of contact for customer inquiries, ensuring smooth communication, efficient resolutions, and an exceptional customer experience. You'll collaborate closely with internal teams to streamline processes and provide actionable insights to support company goals.
Key Responsibilities
Search managed by: Megan Clark
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
We're seeking a motivated and experienced Customer Service Coordinator to join our dynamic team. In this role, you will serve as the primary point of contact for customer inquiries, ensuring smooth communication, efficient resolutions, and an exceptional customer experience. You'll collaborate closely with internal teams to streamline processes and provide actionable insights to support company goals.
Key Responsibilities
- Process Leadership: Own and optimize customer service workflows, identifying areas for improvement and implementing effective solutions.
- Cross-Functional Communication: Act as a liaison between customers and internal departments, including shipping and procurement, to ensure accurate and timely information sharing.
- Data Analysis & Reporting: Compile and analyze data to generate insights and respond to customer inquiries with clear, detailed explanations.
- Email Management: Efficiently manage a high volume of shared inbox emails, prioritizing and responding promptly to ensure customer satisfaction.
- Backorder Coordination: Send proactive weekly backorder updates and manage incoming follow-ups with accuracy and professionalism.
- Problem Resolution: Address complex or challenging customer situations calmly, using a solution-focused approach.
- Customer Advocacy: Ensure customer needs are met and their overall experience exceeds expectations.
- Proven experience in customer service or coordination roles.
- Excellent written and verbal communication skills with the ability to explain complex information clearly.
- Demonstrated leadership skills and a proactive mindset toward process improvements.
- Strong analytical abilities to interpret and work with diverse data sets.
- Ability to excel in fast-paced, high-pressure environments while managing multiple priorities.
- Resilient, adaptable, and open to constructive feedback.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word) and/or CRM software.
Search managed by: Megan Clark
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance