Paltech
Individual with great technical training experience that also understands the mindset of a BA. Ability to understand that the Salesforce solution is requirements driven and that different users/stakeholders have different roles and responsibilities. Some Business Analyst experience is needed. This candidate will need to be in the DC area because trainers go onsite about once a month on average.
BS/BA degree in in Education, Instructional Design, Instructional Technology, or a related field
Minimum Experience Required:
5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.
Experience delivering training in multiple modalities including instructor led, virtual classroom and e-learning platforms.
Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
Experience with needs assessment, requirements development and analysis, needs curriculum development, learning systems development and distribution, or learning technology evaluation
1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
Experience with SCORM and Section 508 requirement.
Instructional aptitude and mixture of strong technical and interpersonal client facing skills.
Desire to learn new technologies
Experience with using Microsoft Office.
Responsibilities
Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops. Organize and lead training sessions at federal client site. Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications. Works with clients and end users to gather, understand, and define business requirements. Develops user stories and to-be process flows to support the design and development of Salesforce based solutions. Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc. Collaborate with developers to unit test and verify that solutions meet the requested business requirements. Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations. Ability to work both independently and in teams with tight deadlines Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts. Preferred Certifications: Salesforce Certified Service Cloud Consultant
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Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops. Organize and lead training sessions at federal client site. Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications. Works with clients and end users to gather, understand, and define business requirements. Develops user stories and to-be process flows to support the design and development of Salesforce based solutions. Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc. Collaborate with developers to unit test and verify that solutions meet the requested business requirements. Highly organized, systematic, and proactive in managing quality and exceeding client/customer expectations. Ability to work both independently and in teams with tight deadlines Proficient in Microsoft Word, Excel, PowerPoint, Visio/LucidCharts. Preferred Certifications: Salesforce Certified Service Cloud Consultant
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