Compunnel
We are seeking a Senior Business Analyst with strong Salesforce expertise to lead requirement workshops, document business needs, and act as a liaison between clients and technical teams.
This role requires a customer-focused mindset, strong analytical and communication skills, and the ability to mentor junior team members while contributing to the Business Analysis Center of Excellence.
Key Responsibilities
Understand and document customer business requirements through leading discovery and requirement workshops.
Develop requirement specifications, use cases, user materials, and document technical and non-functional requirements.
Design Salesforce solutions aligned with best practices, identifying when to use configuration, custom code, or AppExchange products.
Review and test functionality of developed customizations, demo solutions for client feedback and approval.
Act as a liaison between business teams, technology teams, support, and offshore resources.
Mentor junior and mid-level Business Analysts.
Contribute to the Business Analysis Center of Excellence.
Foster strong relationships with Product Owners and clients, ensuring accurate and effective communication of requirements.
Conduct Sprint End demos and facilitate UAT and end-user training.
Required Qualifications
7+ years of Business Analysis experience, including: Leading discovery workshops and producing AS-IS and TO-BE process flows. Identifying gaps and translating requirements into user stories and acceptance criteria. Working with technical leads across onshore/offshore teams. Hands-on experience with Agile development methodology and project management tools like JIRA. 3+ years of Salesforce.com experience including: Configuration, Workflow/Process Builder, Flow, Approval Processes. Data migration using Data Loader or Data.io. Reports and Dashboard creation. Strong problem-solving skills and ability to serve as a relationship builder among project stakeholders. Preferred Qualifications
Salesforce App Builder, Service Cloud, or Sales Cloud Consultant Certification. Strong written and verbal communication skills. CRM functional knowledge and experience with multiple system integrations and data field mapping. Experience in User Acceptance Testing and End-User Training. Certifications
Preferred: Salesforce App Builder, Service Cloud or Sales Cloud Consultant; Agile certifications (SAFe, IIBA, PMI, etc.)
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7+ years of Business Analysis experience, including: Leading discovery workshops and producing AS-IS and TO-BE process flows. Identifying gaps and translating requirements into user stories and acceptance criteria. Working with technical leads across onshore/offshore teams. Hands-on experience with Agile development methodology and project management tools like JIRA. 3+ years of Salesforce.com experience including: Configuration, Workflow/Process Builder, Flow, Approval Processes. Data migration using Data Loader or Data.io. Reports and Dashboard creation. Strong problem-solving skills and ability to serve as a relationship builder among project stakeholders. Preferred Qualifications
Salesforce App Builder, Service Cloud, or Sales Cloud Consultant Certification. Strong written and verbal communication skills. CRM functional knowledge and experience with multiple system integrations and data field mapping. Experience in User Acceptance Testing and End-User Training. Certifications
Preferred: Salesforce App Builder, Service Cloud or Sales Cloud Consultant; Agile certifications (SAFe, IIBA, PMI, etc.)
#J-18808-Ljbffr