Care New England Health System
Lead Patient Access Associate
Care New England Health System, Warwick, Rhode Island, us, 02888
Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities, and user support for computer applications.
Responsibilities Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts, and distributing work to maintain appropriate work and patient flow. Under the direction of Supervisors, train new staff in computer systems and workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, ensuring documentation of competency. Monitor and support users in multiple computer applications. Serve as a reference for staff to answer questions, identify issues, and ensure adherence to quality standards. Assist in ensuring the accurate collection of demographic, fiscal, and scheduling information by completing quality reviews. Monitor staff productivity daily. Proactively identify inter- and intra-departmental process and communication breakdowns. Provide recommendations to update and maintain department procedures. Resolve or escalate patient, payer, staff, and physician concerns. Assist the Supervisor in the compilation of staff performance reviews. Perform all other related duties as assigned. Job Qualifications and Specifications High School diploma and 5 years of experience as a Registration Representative or equivalent are required. Working knowledge of medical terminology and strong written and oral communication skills are required. Experience with computer applications, staff training, and development of educational materials is necessary. Spreadsheet and word processing applications are preferred. Care New England Health System (CNE)
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Care New England and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and offering renowned services and innovative programs to engage in important health discussions. Americans with Disabilities Act Statement : External and internal applicants, as well as incumbents who become disabled, must be able to perform the essential job functions either unaided or with reasonable accommodation, as determined by the organization on a case-by-case basis. EEOC Statement : Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Ethics Statement : Employees must conduct themselves in accordance with the organization's ethical standards, including hospital policies, mission, vision, and values.
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Responsibilities Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts, and distributing work to maintain appropriate work and patient flow. Under the direction of Supervisors, train new staff in computer systems and workflow processes. Develop and maintain training materials and manuals. Administer competencies for new staff and/or new procedures. Provide guidance and continuing education to staff, ensuring documentation of competency. Monitor and support users in multiple computer applications. Serve as a reference for staff to answer questions, identify issues, and ensure adherence to quality standards. Assist in ensuring the accurate collection of demographic, fiscal, and scheduling information by completing quality reviews. Monitor staff productivity daily. Proactively identify inter- and intra-departmental process and communication breakdowns. Provide recommendations to update and maintain department procedures. Resolve or escalate patient, payer, staff, and physician concerns. Assist the Supervisor in the compilation of staff performance reviews. Perform all other related duties as assigned. Job Qualifications and Specifications High School diploma and 5 years of experience as a Registration Representative or equivalent are required. Working knowledge of medical terminology and strong written and oral communication skills are required. Experience with computer applications, staff training, and development of educational materials is necessary. Spreadsheet and word processing applications are preferred. Care New England Health System (CNE)
:
Care New England and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and offering renowned services and innovative programs to engage in important health discussions. Americans with Disabilities Act Statement : External and internal applicants, as well as incumbents who become disabled, must be able to perform the essential job functions either unaided or with reasonable accommodation, as determined by the organization on a case-by-case basis. EEOC Statement : Care New England is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Ethics Statement : Employees must conduct themselves in accordance with the organization's ethical standards, including hospital policies, mission, vision, and values.
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