HNI Corporation
We invite you to apply for the
Director, End-User Operations
role at
HNI Corporation . About HNI Corporation
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. Description
The
Director, End-User Operations
provides leadership and oversight for enterprise end-user technology, workplace collaboration platforms, and IT operations services. This role is accountable for delivering a seamless and reliable end‑user experience across the corporation and its subsidiaries, ensuring employees have the tools, support and systems needed to be productive. You will drive adoption, stability and innovation across collaboration platforms including the Microsoft 365 suite and its components such as Office 365, Microsoft Teams and SharePoint. Additionally, you will oversee deskside support teams and outsource managed services for Service Desk and Field Services. The role is a manager of managers and will work from the IT Center in Muscatine, IA four days a week (Mon‑Thu) and Friday virtually. Responsibilities
End‑User Experience & Collaboration Platforms
Lead the strategy, administration and continuous improvement of Microsoft 365 services, including Teams, SharePoint, OneDrive and related collaboration tools. Partner with business units to understand end‑user needs and translate them into improvements in digital workplace technologies. Drive adoption of collaboration and productivity tools through communication, training and change management. Ensure governance, security and compliance of M365 environments in partnership with IT security teams. Service Management & Field Operations
Oversee managed services for Service Desk, ensuring ticketing, workflow automation and reporting meet business expectations. Provide leadership for field services operations, ensuring reliable desktop, laptop, mobile and conference room support across enterprise locations. Monitor and continuously improve service delivery metrics, including incident resolution time, customer satisfaction and first‑call resolution rates. Develop and implement support processes, documentation and escalation pathways to enhance efficiency and consistency. End‑Point Device Management
Provide oversight of deskside support activities, ensuring best‑in‑class end‑user satisfaction with experience and technology. Partner with infrastructure and security teams to ensure uptime, stability and continuity of enterprise systems and networks. Contribute to disaster recovery planning and execution, ensuring resilient end‑user computing operations. Leadership & Service Provider Management
Lead and develop a team of IT professionals and managed service providers, fostering a culture of accountability and service excellence. Establish performance goals, provide coaching and feedback, and support professional development for direct and indirect reports. Manage vendor relationships related to end‑user computing, Service Desk, Field Services and Datacenter NOC operations. Strategic & Continuous Improvement
Develop and implement strategies for improving the digital workplace experience across the enterprise. Stay informed on industry trends, workplace technologies and best practices to proactively identify opportunities for innovation. Track and report on operational performance, end‑user satisfaction and technology adoption metrics for senior leadership. Support enterprise IT initiatives, including cloud adoption, security enhancement and digital transformation programs. Qualifications
Bachelor’s degree in Information Systems, Computer Science or a related field; or equivalent experience. 10+ years of progressive experience in IT operations, end‑user computing or enterprise collaboration technologies. 5+ years of leadership experience managing IT teams and/or managed service providers. Strong knowledge of Microsoft 365 collaboration tools (Teams, SharePoint, OneDrive, Outlook) and enterprise administration practices. Hands‑on experience with IT service management platforms (ServiceDesk strongly preferred). Familiarity with infrastructure operations, NOC functions and field service delivery models. Demonstrated success in improving end‑user experience through technology adoption and service delivery. Preferred Qualifications
Master’s degree in IT Management, Business Administration or related discipline. ITIL certification or other service management qualifications. Experience managing vendor relationships and outsourced IT services. Exposure to enterprise‑scale environments with distributed locations and hybrid workforces. Relevant Skills
Strong leadership and team development skills. Excellent communication and stakeholder engagement abilities. Strategic mindset with ability to balance tactical execution. Strong problem‑solving, analytical and decision‑making skills. Ability to measure and improve service delivery performance. Vendor management and contract negotiation skills. Customer‑focused, with a passion for improving the employee experience. Collaborative and adaptable, able to work across multiple IT and business teams. Results‑oriented with a strong sense of accountability. Forward‑thinking and innovative, keeping pace with evolving workplace technologies. Benefits
We offer benefits starting from Day 1. To learn more, visit
www.HNIbenefits.com . Equal Opportunity Employer
Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. We look forward to hearing from you!
For more information about accessibility of our website or assistance completing the application process, please contact us at 563‑272‑7400 or via email at
careers@hni.com .
#J-18808-Ljbffr
Director, End-User Operations
role at
HNI Corporation . About HNI Corporation
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. Description
The
Director, End-User Operations
provides leadership and oversight for enterprise end-user technology, workplace collaboration platforms, and IT operations services. This role is accountable for delivering a seamless and reliable end‑user experience across the corporation and its subsidiaries, ensuring employees have the tools, support and systems needed to be productive. You will drive adoption, stability and innovation across collaboration platforms including the Microsoft 365 suite and its components such as Office 365, Microsoft Teams and SharePoint. Additionally, you will oversee deskside support teams and outsource managed services for Service Desk and Field Services. The role is a manager of managers and will work from the IT Center in Muscatine, IA four days a week (Mon‑Thu) and Friday virtually. Responsibilities
End‑User Experience & Collaboration Platforms
Lead the strategy, administration and continuous improvement of Microsoft 365 services, including Teams, SharePoint, OneDrive and related collaboration tools. Partner with business units to understand end‑user needs and translate them into improvements in digital workplace technologies. Drive adoption of collaboration and productivity tools through communication, training and change management. Ensure governance, security and compliance of M365 environments in partnership with IT security teams. Service Management & Field Operations
Oversee managed services for Service Desk, ensuring ticketing, workflow automation and reporting meet business expectations. Provide leadership for field services operations, ensuring reliable desktop, laptop, mobile and conference room support across enterprise locations. Monitor and continuously improve service delivery metrics, including incident resolution time, customer satisfaction and first‑call resolution rates. Develop and implement support processes, documentation and escalation pathways to enhance efficiency and consistency. End‑Point Device Management
Provide oversight of deskside support activities, ensuring best‑in‑class end‑user satisfaction with experience and technology. Partner with infrastructure and security teams to ensure uptime, stability and continuity of enterprise systems and networks. Contribute to disaster recovery planning and execution, ensuring resilient end‑user computing operations. Leadership & Service Provider Management
Lead and develop a team of IT professionals and managed service providers, fostering a culture of accountability and service excellence. Establish performance goals, provide coaching and feedback, and support professional development for direct and indirect reports. Manage vendor relationships related to end‑user computing, Service Desk, Field Services and Datacenter NOC operations. Strategic & Continuous Improvement
Develop and implement strategies for improving the digital workplace experience across the enterprise. Stay informed on industry trends, workplace technologies and best practices to proactively identify opportunities for innovation. Track and report on operational performance, end‑user satisfaction and technology adoption metrics for senior leadership. Support enterprise IT initiatives, including cloud adoption, security enhancement and digital transformation programs. Qualifications
Bachelor’s degree in Information Systems, Computer Science or a related field; or equivalent experience. 10+ years of progressive experience in IT operations, end‑user computing or enterprise collaboration technologies. 5+ years of leadership experience managing IT teams and/or managed service providers. Strong knowledge of Microsoft 365 collaboration tools (Teams, SharePoint, OneDrive, Outlook) and enterprise administration practices. Hands‑on experience with IT service management platforms (ServiceDesk strongly preferred). Familiarity with infrastructure operations, NOC functions and field service delivery models. Demonstrated success in improving end‑user experience through technology adoption and service delivery. Preferred Qualifications
Master’s degree in IT Management, Business Administration or related discipline. ITIL certification or other service management qualifications. Experience managing vendor relationships and outsourced IT services. Exposure to enterprise‑scale environments with distributed locations and hybrid workforces. Relevant Skills
Strong leadership and team development skills. Excellent communication and stakeholder engagement abilities. Strategic mindset with ability to balance tactical execution. Strong problem‑solving, analytical and decision‑making skills. Ability to measure and improve service delivery performance. Vendor management and contract negotiation skills. Customer‑focused, with a passion for improving the employee experience. Collaborative and adaptable, able to work across multiple IT and business teams. Results‑oriented with a strong sense of accountability. Forward‑thinking and innovative, keeping pace with evolving workplace technologies. Benefits
We offer benefits starting from Day 1. To learn more, visit
www.HNIbenefits.com . Equal Opportunity Employer
Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. We look forward to hearing from you!
For more information about accessibility of our website or assistance completing the application process, please contact us at 563‑272‑7400 or via email at
careers@hni.com .
#J-18808-Ljbffr