AAA Northeast
Member Service Counselor – Registry
40 hours per week, to be worked between the hours of 8am-5:30pm on Monday–Friday and at least two Saturdays per month between 8am-2:30pm.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As Member Service Counselor – Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in‑person and over‑the‑phone. In select states you will provide registry services and ensure compliance with state regulations are met. The Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and values in all interactions.
What You Will Do
Member Service:
Develop comprehensive knowledge of products and services offered by AAA Northeast. Use this knowledge to promote the sale of memberships, including upgrades, auto‑renewal and digital membership. Use technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Make changes on existing memberships and assist members with any issues that may arise.
Deliver accurate and timely information to members regarding club products and services. Maintain department standards including servicing members in‑person and over‑the‑phone and supporting club partnerships (such as Registry Services, TSA, etc.).
In select locations: provide registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include, but are not limited to, license/ID renewals, registration renewals. Review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations and standards.
Provide assistance to members for accommodations and points of interest. This includes mapping, routing, and possible hotel and car reservations for members. Promote and assist members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
Sales:
Consistently meet and/or exceed minimum member satisfaction scores and other related position goals.
Develop comprehensive knowledge of products and services offered by AAA Northeast. Through the five‑diamond process, cross‑selling techniques, and club and department training, educate members on all benefits and KPIs while maintaining a positive experience.
Keep up to date on all promotions and initiatives in the branch. Recognize opportunities to improve overall branch performance.
Daily Operations:
Act as a liaison with other departments, including but not limited to Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
Perform job duties according to department policies, procedures, and practices within scope of authority, including adherence to all club/department safety protocols.
Qualifications Education High School Diploma or GED Required
Experience Customer Service with a focus in Sales Required
Licenses and Certifications Satisfactorily pass state‑specific and federal background check during pre and post‑hiring in accordance with state and federal requirements Required. Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Consumer Services
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Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As Member Service Counselor – Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in‑person and over‑the‑phone. In select states you will provide registry services and ensure compliance with state regulations are met. The Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and values in all interactions.
What You Will Do
Member Service:
Develop comprehensive knowledge of products and services offered by AAA Northeast. Use this knowledge to promote the sale of memberships, including upgrades, auto‑renewal and digital membership. Use technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Make changes on existing memberships and assist members with any issues that may arise.
Deliver accurate and timely information to members regarding club products and services. Maintain department standards including servicing members in‑person and over‑the‑phone and supporting club partnerships (such as Registry Services, TSA, etc.).
In select locations: provide registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include, but are not limited to, license/ID renewals, registration renewals. Review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations and standards.
Provide assistance to members for accommodations and points of interest. This includes mapping, routing, and possible hotel and car reservations for members. Promote and assist members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
Sales:
Consistently meet and/or exceed minimum member satisfaction scores and other related position goals.
Develop comprehensive knowledge of products and services offered by AAA Northeast. Through the five‑diamond process, cross‑selling techniques, and club and department training, educate members on all benefits and KPIs while maintaining a positive experience.
Keep up to date on all promotions and initiatives in the branch. Recognize opportunities to improve overall branch performance.
Daily Operations:
Act as a liaison with other departments, including but not limited to Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
Perform job duties according to department policies, procedures, and practices within scope of authority, including adherence to all club/department safety protocols.
Qualifications Education High School Diploma or GED Required
Experience Customer Service with a focus in Sales Required
Licenses and Certifications Satisfactorily pass state‑specific and federal background check during pre and post‑hiring in accordance with state and federal requirements Required. Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Consumer Services
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