Serco
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Senior Staff Engineer SME - (Orlando, FL)
role at
Serco
Serco is looking for a Senior Staff Engineer SME, to join our team! The engineer will be working to support our Satellite Ground System organization by leading a team in program execution located in Orlando, FL. The SME interfaces with the Program Manager, and other leads, as well as the customer.
Position contingent upon ability to maintain and transfer a DoD Secret security clearance.
Dependent on selected candidate; may consider hybrid teleworking as required.
Key Responsibilities In this role, the key responsibilities will be:
Leadership and management
Lead, mentor, and train engineering and technical staff.
Delegate tasks and responsibilities to team members.
Provide input for performance reviews and lead staff development.
Project and technical oversight
Oversee all phases of engineering design, development, and production.
Supervise the installation of equipment.
Troubleshoot complex technical issues and ensure the final product meets all standards.
Operational and strategic planning
Develop and implement preventive maintenance programs to improve system reliability.
Manage vendor and contractor relationships.
Analyze data to identify areas for improvement and create reports for senior leadership.
Create strategic plans and set a cohesive vision.
Qualifications To be successful in this role, you will have:
Active DoD Secret security clearance
U.S Citizenship
A Bachelor’s degree in Computer Science, Engineering, or related technical field (STEM degree required)
Minimum of 15 years of experience or 13 years with a Master’s Degree
Experience developing and implementing the overall engineering strategy and technical roadmap in alignment with the program’s long‑term business goals
Experience supervising all phases of engineering projects, from initial design and development to final implementation, ensuring they are completed on time and within budget
Experience establishing and enforcing engineering standards, best practices, and quality control processes to ensure the reliability, safety, and effectiveness of all products and systems
Experience acting as a primary technical point of contact, communicating with executive leadership, clients, vendors, and other stakeholders on project status, risks, and technical decisions
Experience identifying and mitigating technical risks throughout the project lifecycle
Demonstrated proficiency in computer use including typical office applications (MS Office Suite)
Cisco networking experience
VOIP technology, RHEL, virtualization, and/or VMware experience
Excellent written and verbal communication skills
Ability to travel up to 10% (CONUS & OCONUS)
Ability to obtain and maintain a passport
Additional Desired Experience and Skills
Knowledge base of SATCOM Operational Management Systems, DISA Teleport Ground systems, or other MILSATCOM enterprise-ground system architectures
Master of Science in Engineering or other STEM discipline
Scrum Master or Product Owner certification
Mentoring experience
Demonstrated experience managing complex projects and leading cross‑functional teams
Experience working with satellite communications technology system architecture, interfaces, protocols, control, planning, equipment, concept of operation, troubleshooting, policies, and/or procedures
Experience in the design, implementation and delivery of sophisticated software systems in stages of the Software Development Life Cycle
Experience performing in software development teams using Agile or waterfall
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career.
Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process, please email careers@serco-na.com or call the HR Service Desk at 800‑628‑6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.
Benefits Highlights
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external or internal career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
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Senior Staff Engineer SME - (Orlando, FL)
role at
Serco
Serco is looking for a Senior Staff Engineer SME, to join our team! The engineer will be working to support our Satellite Ground System organization by leading a team in program execution located in Orlando, FL. The SME interfaces with the Program Manager, and other leads, as well as the customer.
Position contingent upon ability to maintain and transfer a DoD Secret security clearance.
Dependent on selected candidate; may consider hybrid teleworking as required.
Key Responsibilities In this role, the key responsibilities will be:
Leadership and management
Lead, mentor, and train engineering and technical staff.
Delegate tasks and responsibilities to team members.
Provide input for performance reviews and lead staff development.
Project and technical oversight
Oversee all phases of engineering design, development, and production.
Supervise the installation of equipment.
Troubleshoot complex technical issues and ensure the final product meets all standards.
Operational and strategic planning
Develop and implement preventive maintenance programs to improve system reliability.
Manage vendor and contractor relationships.
Analyze data to identify areas for improvement and create reports for senior leadership.
Create strategic plans and set a cohesive vision.
Qualifications To be successful in this role, you will have:
Active DoD Secret security clearance
U.S Citizenship
A Bachelor’s degree in Computer Science, Engineering, or related technical field (STEM degree required)
Minimum of 15 years of experience or 13 years with a Master’s Degree
Experience developing and implementing the overall engineering strategy and technical roadmap in alignment with the program’s long‑term business goals
Experience supervising all phases of engineering projects, from initial design and development to final implementation, ensuring they are completed on time and within budget
Experience establishing and enforcing engineering standards, best practices, and quality control processes to ensure the reliability, safety, and effectiveness of all products and systems
Experience acting as a primary technical point of contact, communicating with executive leadership, clients, vendors, and other stakeholders on project status, risks, and technical decisions
Experience identifying and mitigating technical risks throughout the project lifecycle
Demonstrated proficiency in computer use including typical office applications (MS Office Suite)
Cisco networking experience
VOIP technology, RHEL, virtualization, and/or VMware experience
Excellent written and verbal communication skills
Ability to travel up to 10% (CONUS & OCONUS)
Ability to obtain and maintain a passport
Additional Desired Experience and Skills
Knowledge base of SATCOM Operational Management Systems, DISA Teleport Ground systems, or other MILSATCOM enterprise-ground system architectures
Master of Science in Engineering or other STEM discipline
Scrum Master or Product Owner certification
Mentoring experience
Demonstrated experience managing complex projects and leading cross‑functional teams
Experience working with satellite communications technology system architecture, interfaces, protocols, control, planning, equipment, concept of operation, troubleshooting, policies, and/or procedures
Experience in the design, implementation and delivery of sophisticated software systems in stages of the Software Development Life Cycle
Experience performing in software development teams using Agile or waterfall
If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career.
Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process, please email careers@serco-na.com or call the HR Service Desk at 800‑628‑6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.
Benefits Highlights
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions
Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.
To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external or internal career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.
#J-18808-Ljbffr