Rush University Medical Center
Access Specialist 1-22301
Rush University Medical Center, Chicago, Illinois, United States, 60290
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Access Specialist I-1-22301
role at
Rush University Medical Center .
Location:
Chicago, Illinois |
Work Type:
Part Time (FTE 0.5–0.89) |
Shift:
Shift 1 (8 hr: 9:00 AM‑5:30 PM).
Pay Range:
$18.87 - $29.73 per hour.
Summary The RUSH Access Center Specialist I manages all clinical and non‑clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The specialist collaborates with Access Center team members and practice staff to meet overall access, revenue cycle, and scheduling objectives while exceeding customer expectations. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Responsibilities
Answers all telephone calls within your work assignment as designated by leadership, accurately scheduling patients per departmental and Epic guidelines.
Evaluates non‑scheduling related patient inquiries, including clinical calls; routes and escalates inquiries following departmental and epic clinical guidelines, including warm transfers to RN triage or clinics.
Assesses caller’s needs and responds with critical judgment, ensuring appropriate resolution. Understands when to elevate calls to nurse or RUSH Access Center leadership.
Manages Salesforce and Genesys platforms, optimizing patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
Proactively monitors areas of concern related to practices and suggests resolutions around access Epic build issues.
Demonstrates strong understanding of specialized RUSH Access Center processes (questionnaires, subgroups, auto search, pre‑registration, message templates, radiology workflows, referral capture, insurance plan networks).
Adheres to service‑specific workflows for multiple specialty departments. Follows protocols built into Epic, and documents scheduling requirements.
Accurately documents appointment information, notifying patients of critical visit details.
Supports the RUSH revenue cycle by minimising financial risk in patient accounts through insurance registration activities, including discussions of financial responsibility, outstanding balances, and referral requirements.
Collects point‑of‑service payments over the phone using secure payment processing systems (credit/debit cards, payment plans).
Serves as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and billing procedures.
Protects patient health information, ensuring confidentiality and privacy for patients and employees.
Enhances reputation of the RUSH Access Center, fostering ownership and personal responsibility to exceed patient service expectations.
Promotes a positive, productive environment, supporting teamwork and communication.
Works cooperatively in a team environment, supporting a flexible structure for success.
Utilises customer service skills to exceed patient needs.
Performs other duties as assigned.
Qualifications / Other Information
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting (clinic, ambulatory care center, medical call centre, physician office) strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Excellent communication, outstanding customer service, and listening skills required.
Critical thinking, sound judgment, and strong problem‑solving skills essential.
Team‑oriented, open‑minded, flexible, and willing to learn.
Strong attention to detail and accuracy required.
Ability to type 40 WPM and process basic Microsoft Office, Outlook, and Word.
Ability to prioritize and function effectively in a multi‑tasking, complex, fast‑paced call centre environment.
Ability to act responsibly and quickly with sound judgement when problem solving.
Ability to utilise Epic Cadence efficiently; employees must pass the Epic scheduling test and document in Epic.
Ability to listen to patients and process needs while simultaneously documenting in Epic.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Access Specialist I-1-22301
role at
Rush University Medical Center .
Location:
Chicago, Illinois |
Work Type:
Part Time (FTE 0.5–0.89) |
Shift:
Shift 1 (8 hr: 9:00 AM‑5:30 PM).
Pay Range:
$18.87 - $29.73 per hour.
Summary The RUSH Access Center Specialist I manages all clinical and non‑clinical calls and performs clinic activities including routine and advanced scheduling, basic triage, message taking, and referral management. The specialist collaborates with Access Center team members and practice staff to meet overall access, revenue cycle, and scheduling objectives while exceeding customer expectations. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.
Responsibilities
Answers all telephone calls within your work assignment as designated by leadership, accurately scheduling patients per departmental and Epic guidelines.
Evaluates non‑scheduling related patient inquiries, including clinical calls; routes and escalates inquiries following departmental and epic clinical guidelines, including warm transfers to RN triage or clinics.
Assesses caller’s needs and responds with critical judgment, ensuring appropriate resolution. Understands when to elevate calls to nurse or RUSH Access Center leadership.
Manages Salesforce and Genesys platforms, optimizing patient interactions and workflow efficiency. Ensures accurate documentation, routing, and resolution of patient inquiries through integrated systems.
Proactively monitors areas of concern related to practices and suggests resolutions around access Epic build issues.
Demonstrates strong understanding of specialized RUSH Access Center processes (questionnaires, subgroups, auto search, pre‑registration, message templates, radiology workflows, referral capture, insurance plan networks).
Adheres to service‑specific workflows for multiple specialty departments. Follows protocols built into Epic, and documents scheduling requirements.
Accurately documents appointment information, notifying patients of critical visit details.
Supports the RUSH revenue cycle by minimising financial risk in patient accounts through insurance registration activities, including discussions of financial responsibility, outstanding balances, and referral requirements.
Collects point‑of‑service payments over the phone using secure payment processing systems (credit/debit cards, payment plans).
Serves as a patient resource for physician and ancillary service offerings, navigating the Rush campus, payment categories, and billing procedures.
Protects patient health information, ensuring confidentiality and privacy for patients and employees.
Enhances reputation of the RUSH Access Center, fostering ownership and personal responsibility to exceed patient service expectations.
Promotes a positive, productive environment, supporting teamwork and communication.
Works cooperatively in a team environment, supporting a flexible structure for success.
Utilises customer service skills to exceed patient needs.
Performs other duties as assigned.
Qualifications / Other Information
High School Diploma required.
Bachelor’s degree or equivalent work experience in patient care or related setting (clinic, ambulatory care center, medical call centre, physician office) strongly preferred.
Bilingual skills a plus.
Certified Healthcare Access Associate (CHAA) preferred.
Excellent communication, outstanding customer service, and listening skills required.
Critical thinking, sound judgment, and strong problem‑solving skills essential.
Team‑oriented, open‑minded, flexible, and willing to learn.
Strong attention to detail and accuracy required.
Ability to type 40 WPM and process basic Microsoft Office, Outlook, and Word.
Ability to prioritize and function effectively in a multi‑tasking, complex, fast‑paced call centre environment.
Ability to act responsibly and quickly with sound judgement when problem solving.
Ability to utilise Epic Cadence efficiently; employees must pass the Epic scheduling test and document in Epic.
Ability to listen to patients and process needs while simultaneously documenting in Epic.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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