ServiceNow
Principal Technical Consultant (AI), Platform Products Expert Implementation Ser
ServiceNow, Austin, Texas, us, 78716
Principal Technical Consultant (AI), Platform Products Expert Implementation Services
Company Description
ServiceNow is making the world of work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We serve approximately 80% of the Fortune 500 and are on the 2020 list of Fortune’s Most Admired Companies. We are looking for people ready to roll up their sleeves and help build on our momentum, diverse workforce, and purpose to make the world of work better.
Job Description The Team The Customer Excellence Group works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Group, you will drive consumption, adoption, and customer satisfaction and help customers grow their business on the ServiceNow platform by demonstrating the value of their investment. The Role The Principal Technical Consultant (AI) is the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. Responsibilities include designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases to deliver effective AI implementations on the platform.
What You Get To Do In This Role
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow. Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers. Developing solutions specific to user requirements gathered in workshops. Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project. Ensuring that best practices in implementation AI solutions are followed by the organization. Act as an SME to solve complex user issues related to AI solutions. Checking and correcting conflicts in data configurations and overlaps. Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. Identifying, debugging, and advising on system errors or architecture issues.
Qualifications
At least 8 years of configuration/development experience for complex, highly capable, solutions. Demonstrated ability to influence and consult in a complex and varied customer environment, providing thought leadership to customer sponsors/stakeholders. Maintain at least 2 ServiceNow mainline CIS certifications. Maintain ServiceNow Certified Application Developer (CAD) certification. Act as a technical lead on any engagement. Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations). Experience with data management, database design, and database concepts. Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies. Connect chat, agent chat, and virtual agent configuration and design experience. Encryption understanding and core design principals with customers. Strong Javascript skills with practical experience. Experience with Self Hosted implementations and/or Domain Separation is a plus. Strong interpersonal skills, customer‑centric attitude, and ability to operate within a culturally diverse environment. Proven team builder with the ability to mentor and develop talent. Analytical and problem‑solving abilities. A keen eye for detail and the ability to spot and fix errors in complex code. Ability to perform tasks independently. Good presentation and report‑writing skills. Up to 30% travel annually.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Salary: $154,434.78 - $230,400
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Job Description The Team The Customer Excellence Group works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Group, you will drive consumption, adoption, and customer satisfaction and help customers grow their business on the ServiceNow platform by demonstrating the value of their investment. The Role The Principal Technical Consultant (AI) is the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. Responsibilities include designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases to deliver effective AI implementations on the platform.
What You Get To Do In This Role
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow. Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers. Developing solutions specific to user requirements gathered in workshops. Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project. Ensuring that best practices in implementation AI solutions are followed by the organization. Act as an SME to solve complex user issues related to AI solutions. Checking and correcting conflicts in data configurations and overlaps. Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. Identifying, debugging, and advising on system errors or architecture issues.
Qualifications
At least 8 years of configuration/development experience for complex, highly capable, solutions. Demonstrated ability to influence and consult in a complex and varied customer environment, providing thought leadership to customer sponsors/stakeholders. Maintain at least 2 ServiceNow mainline CIS certifications. Maintain ServiceNow Certified Application Developer (CAD) certification. Act as a technical lead on any engagement. Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations). Experience with data management, database design, and database concepts. Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies. Connect chat, agent chat, and virtual agent configuration and design experience. Encryption understanding and core design principals with customers. Strong Javascript skills with practical experience. Experience with Self Hosted implementations and/or Domain Separation is a plus. Strong interpersonal skills, customer‑centric attitude, and ability to operate within a culturally diverse environment. Proven team builder with the ability to mentor and develop talent. Analytical and problem‑solving abilities. A keen eye for detail and the ability to spot and fix errors in complex code. Ability to perform tasks independently. Good presentation and report‑writing skills. Up to 30% travel annually.
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.
Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Salary: $154,434.78 - $230,400
#J-18808-Ljbffr