NYC Department of Social Services
WELFARE MANAGEMENT SYSTEM (WMS) INSTALLER
NYC Department of Social Services, New York, New York, us, 10261
WELFARE MANAGEMENT SYSTEM (WMS) INSTALLER
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing innovative strategies to help families and individuals exit shelter and return to self‑sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. ITS supports the daily, emergent, and long‑term needs of both agencies, creating and enhancing the technology infrastructure and computer applications that support HRA and DHS. ITS develops applications including client eligibility systems, case management systems, housing systems, and more.
Responsibilities
Perform site surveys at HRA/DHS locations to determine current WMS equipment capabilities and assess needs for additional equipment or functionality based on program requests.
Create installation packages detailing network and system requirements, itemizing PCs to access WMS, WMS printers, and associated items to generate mainframe host prints.
Utilize the TS01B Legacy terminal and terminal emulation support documentation to create installation packages for NYS submission.
Coordinate and track NYS, NYC HRA, and NYC DHS support issues related to site preparation, data circuit orders, IP addressing, Enterprise Output Manager, and related items; oversee configuration and installation of WMS printers and asynchronous terminal servers at user locations.
Coordinate and meet with program area representatives, network, and desktop support staff as needed.
Hours / Shift 8:30 am–9:30 am to 5:30 pm–6:30 pm (flex time required to schedule with other groups).
Minimum Qualifications
Baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of full‑time experience related to the position and specialization in a relevant technology or domain.
Associate degree in a related field plus six years of full‑time experience as described above.
Baccalaureate degree plus eight years of full‑time experience as described above.
Equivalent education and experience to meet one of the above alternatives.
Preferred Skills
Knowledge of the NYS Welfare Management System, Printing System, and HRA/DSS/DHS locations.
Willingness to travel to the five boroughs.
Ability to configure WMS terminal installation packages and interact with HRA/GSS/BMS staff to schedule installation and de‑installation activities; interface with HRA/DSS/DHS desktop and network teams.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Information Technology Services (ITS) is DSS’s technology services organization. ITS supports the daily, emergent, and long‑term needs of both agencies, creating and enhancing the technology infrastructure and computer applications that support HRA and DHS. ITS develops applications including client eligibility systems, case management systems, housing systems, and more.
Responsibilities
Perform site surveys at HRA/DHS locations to determine current WMS equipment capabilities and assess needs for additional equipment or functionality based on program requests.
Create installation packages detailing network and system requirements, itemizing PCs to access WMS, WMS printers, and associated items to generate mainframe host prints.
Utilize the TS01B Legacy terminal and terminal emulation support documentation to create installation packages for NYS submission.
Coordinate and track NYS, NYC HRA, and NYC DHS support issues related to site preparation, data circuit orders, IP addressing, Enterprise Output Manager, and related items; oversee configuration and installation of WMS printers and asynchronous terminal servers at user locations.
Coordinate and meet with program area representatives, network, and desktop support staff as needed.
Hours / Shift 8:30 am–9:30 am to 5:30 pm–6:30 pm (flex time required to schedule with other groups).
Minimum Qualifications
Baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication, or a related field, plus four years of full‑time experience related to the position and specialization in a relevant technology or domain.
Associate degree in a related field plus six years of full‑time experience as described above.
Baccalaureate degree plus eight years of full‑time experience as described above.
Equivalent education and experience to meet one of the above alternatives.
Preferred Skills
Knowledge of the NYS Welfare Management System, Printing System, and HRA/DSS/DHS locations.
Willingness to travel to the five boroughs.
Ability to configure WMS terminal installation packages and interact with HRA/GSS/BMS staff to schedule installation and de‑installation activities; interface with HRA/DSS/DHS desktop and network teams.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, visit the U.S. Department of Education’s website at
https://studentaid.gov/pslf/ .
Residency Requirement New York City residency is not required for this position.
Additional Information The City of New York is an inclusive equal‑opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on any legally protected status or characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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