EY
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting - Open Lo
EY, Richmond, Virginia, United States, 23214
ServiceNow - IT Operations Management (ITOM) Manager - Tech Consulting
Location: Anywhere in Country
Join EY to lead ServiceNow Transformation teams in a rapidly growing area of the business. You will showcase your ability to motivate and develop your team, build new client relationships, and drive enterprise‑level solution design and delivery.
Key Responsibilities
Identify and define user/customer requirements while focusing on developing user interfaces (UI) across mobile, web, and tablets.
Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Lead effective management and delivery of processes, solutions, and projects with a strong focus on quality and risk management.
Engage regularly with external clients, actively participate in working sessions, and lead workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing, and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations; ServiceNow Certified Implementation Specialist – Discovery; ServiceNow Certified Implementation Specialist – Event Management; ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big 4 or equivalent consulting experience.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideal Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Comprehensive compensation and benefits package with a base salary range of $142,600 to $261,500 across U.S. geographic locations.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Team‑led and leader‑enabled hybrid model; most external, client‑serving roles expected to work in person 40‑60% of the time.
Flexible vacation policy, EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team or email ssc.customersupport@ey.com.
Apply EY accepts applications for this position on an on‑going basis. Are you ready to shape your future with confidence? Apply today.
#J-18808-Ljbffr
Join EY to lead ServiceNow Transformation teams in a rapidly growing area of the business. You will showcase your ability to motivate and develop your team, build new client relationships, and drive enterprise‑level solution design and delivery.
Key Responsibilities
Identify and define user/customer requirements while focusing on developing user interfaces (UI) across mobile, web, and tablets.
Engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Develop solutions to complex problems, recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Lead effective management and delivery of processes, solutions, and projects with a strong focus on quality and risk management.
Engage regularly with external clients, actively participate in working sessions, and lead workstreams from planning through execution and closure.
Travel may be required as needed by external clients.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing, and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets, and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
4–6 years of relevant ServiceNow ITOM/CMDB project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations; ServiceNow Certified Implementation Specialist – Discovery; ServiceNow Certified Implementation Specialist – Event Management; ServiceNow Certified Implementation Specialist – Service Mapping.
5+ years of Big 4 or equivalent consulting experience.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideal Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Comprehensive compensation and benefits package with a base salary range of $142,600 to $261,500 across U.S. geographic locations.
Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Team‑led and leader‑enabled hybrid model; most external, client‑serving roles expected to work in person 40‑60% of the time.
Flexible vacation policy, EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team or email ssc.customersupport@ey.com.
Apply EY accepts applications for this position on an on‑going basis. Are you ready to shape your future with confidence? Apply today.
#J-18808-Ljbffr