Wild Dunes Resort
Front Desk Representative
Wild Dunes Resort, Isle Of Palms, South Carolina, United States, 29451
Join to apply for the
Front Desk Representative
role at
Wild Dunes Resort
Core Values The Front Desk Agent will always conduct themselves in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing.
Essential Job Functions
Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.
Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.
Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.
Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.
Distribute room keys and access cards securely, ensuring proper identification and authorization.
Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.
Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.
Experience & Education
A High School Diploma or equivalent.
Experience in the hospitality industry is a significant asset.
Knowledge of the resort.
Job Requirements
Must be authorized to work in the United States.
Excellent oral and written communication skills required.
Project and time management skills are essential.
Strong attention to detail.
Conflict resolution and problem‑solving skills.
Interpersonal skills.
Must be able to work flexible days/hours.
Must be able to lift 20 pounds or more.
Working Conditions
Working conditions for a Front Desk Agent can vary depending on the type and size of the resort, but there are some common elements. These include: working in shifts, including evenings, weekends, and holidays, as resorts operate 24/7 to accommodate guests; working indoors in a well‑lit, climate‑controlled lobby or reception area; extensive face‑to‑face and phone interactions with guests, which can be both enjoyable and challenging; a fast‑paced, high‑stress environment, especially during peak check‑in and check‑out times; and prolonged standing.
A colleague must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#J-18808-Ljbffr
Front Desk Representative
role at
Wild Dunes Resort
Core Values The Front Desk Agent will always conduct themselves in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing.
Essential Job Functions
Greet guests, verify their reservations, and facilitate a smooth check-in and check-out process, which includes processing payments and providing invoices.
Handle room reservations, including bookings, cancellations, and modifications, while maintaining accurate records and room availability.
Assist guests with various requests, such as providing information about resort facilities and services, arranging transportation, and making recommendations for local attractions and dining.
Answer phone calls and respond to emails promptly, addressing inquiries, taking reservations, and providing information as needed.
Distribute room keys and access cards securely, ensuring proper identification and authorization.
Handle guest complaints or concerns professionally and efficiently, finding appropriate solutions to ensure guest satisfaction.
Maintain a secure and safe environment by monitoring guest access, following safety protocols, and reporting any security or maintenance issues to the appropriate department.
Experience & Education
A High School Diploma or equivalent.
Experience in the hospitality industry is a significant asset.
Knowledge of the resort.
Job Requirements
Must be authorized to work in the United States.
Excellent oral and written communication skills required.
Project and time management skills are essential.
Strong attention to detail.
Conflict resolution and problem‑solving skills.
Interpersonal skills.
Must be able to work flexible days/hours.
Must be able to lift 20 pounds or more.
Working Conditions
Working conditions for a Front Desk Agent can vary depending on the type and size of the resort, but there are some common elements. These include: working in shifts, including evenings, weekends, and holidays, as resorts operate 24/7 to accommodate guests; working indoors in a well‑lit, climate‑controlled lobby or reception area; extensive face‑to‑face and phone interactions with guests, which can be both enjoyable and challenging; a fast‑paced, high‑stress environment, especially during peak check‑in and check‑out times; and prolonged standing.
A colleague must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
#J-18808-Ljbffr