The TJX Companies, Inc.
Retail Customer Experience Coordinator
The TJX Companies, Inc., Florida, New York, United States
Retail Customer Experience Coordinator
–
The TJX Companies, Inc.
Join our team to serve as the Retail Customer Experience Coordinator at The TJX Companies, a Fortune 100 off‑price retailer. You will be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
Job Description
Promotes an excellent customer experience and oversees a team of Associates at the front of the store.
Ensures prompt, courteous customer service and promotes loyalty programs.
Leads by example, engaging and interacting with all customers and maintaining a clean, organized store.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Takes an active role in training and mentoring Associates on front‑end principles.
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
Assigns registers, supports POS coverage needs, and coordinates breaks for all Associates.
Addresses customer concerns and issues promptly.
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.
Who We’re Looking For
Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi‑tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
Minimum of 1 year retail and 6 months leadership experience.
Benefits Associate discount; employee assistance program; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees receive: 401(k) match; medical/dental/vision; Health Savings Account; flexible spending account; life insurance; short‑term and long‑term disability; paid parental leave; paid holidays/vacation/sick leave; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are subject to applicable plan terms and may change.
Equal Employment Opportunity The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any protected group or class under applicable federal, state, or local law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Location 7244 US 19, Pinellas Park, FL – USA Marshalls Store 0252
Compensation Starting pay range: $14.00 to $14.50 per hour.
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–
The TJX Companies, Inc.
Join our team to serve as the Retail Customer Experience Coordinator at The TJX Companies, a Fortune 100 off‑price retailer. You will be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.
Job Description
Promotes an excellent customer experience and oversees a team of Associates at the front of the store.
Ensures prompt, courteous customer service and promotes loyalty programs.
Leads by example, engaging and interacting with all customers and maintaining a clean, organized store.
Creates a positive internal and external customer experience.
Promotes a culture of honesty and integrity; maintains confidentiality.
Takes an active role in training and mentoring Associates on front‑end principles.
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
Assigns registers, supports POS coverage needs, and coordinates breaks for all Associates.
Addresses customer concerns and issues promptly.
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
Provides and accepts recognition and constructive feedback.
Partners with Management on Associate training needs to increase effectiveness.
Ensures adherence to all labor laws, policies, and procedures.
Promotes credit and loyalty programs.
Supports and participates in store shrink reduction goals and programs.
Promotes safety awareness and maintains a safe environment.
Other duties as assigned.
Who We’re Looking For
Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Capable of multi‑tasking.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Team player, working effectively with peers and supervisors.
Able to train others.
Minimum of 1 year retail and 6 months leadership experience.
Benefits Associate discount; employee assistance program; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible employees receive: 401(k) match; medical/dental/vision; Health Savings Account; flexible spending account; life insurance; short‑term and long‑term disability; paid parental leave; paid holidays/vacation/sick leave; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are subject to applicable plan terms and may change.
Equal Employment Opportunity The TJX Companies considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any protected group or class under applicable federal, state, or local law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Location 7244 US 19, Pinellas Park, FL – USA Marshalls Store 0252
Compensation Starting pay range: $14.00 to $14.50 per hour.
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