Goodwill Industries of Southern New Jersey and Philadelphia
CUSTOMER SERVICE MANAGER
Goodwill Industries of Southern New Jersey and Philadelphia, Bordentown, New Jersey, us, 08505
Customer Service Manager
Goodwill Industries of Southern New Jersey and Philadelphia is hiring a Customer Service Manager to oversee daily operations of the sales floor, lead the team, and achieve set sales goals.
Specific Duties
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Execute retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Maintain the day‑to‑day operations of the store including managing and meeting employee and customer needs.
Make decisions on matters relating to the day‑to‑day retail operation within his/her defined work area.
Oversee and maintain the day‑to‑day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Reconcile and balance all daily paperwork.
Open and close store.
Process sales transactions and customer returns.
Work to de‑escalate customer situations while finding an appropriate solution; involve upper management as needed.
Ensure that the store complies with all policies and procedures relating to Loss Prevention and Safety; influence any changes necessary to meet requirements, ensuring minimum risk to staff members and the business.
Recruit and retain top talent; proactively manage and review the performance and progress of Customer Service Associates.
Assist store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
Provide regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates.
Collaborate with store leadership to establish clear company vision and ensure staff engagement.
Conduct new goods inventory and ensure proper reporting.
Coordinate efforts with various Goodwill divisions.
Maintain a clean and neat personal appearance at all times; wear company issued uniform.
Maintain regular attendance.
Perform all other essential duties as assigned.
Benefits Overview Benefit eligibility is tied to whether you are a full‑time employee or a part‑time employee.
Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Required Qualifications
Drive Results: devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals.
Leadership: ability to lead effectively in a demanding, fast‑paced, team environment; motivate others; collaborate across functions.
Communicate Effectively: strong verbal, written, and electronic communication, including strong listening skills.
Exceed Customer Expectations: identify customer and/or internal partner requirements and expectations as standards to surpass; make decisions and take actions that demonstrate a will to win in the marketplace.
Self‑motivation and initiative.
Solution oriented, decisive by nature.
Strong work ethic with good attention to detail.
Influencing and negotiation skills.
Make Sound and Timely Decisions: use knowledge and experience to make sound decisions that impact business goals.
Apply Business and Financial Reasoning: commercial sense, understanding of profit/loss accounting and operating factors, and recognizing how the business unit contributes to the overall mission.
Acquire and Retain Top Talent: ensure talent acquisition and development processes attract, hire, develop, promote, and retain high performers.
Value and Respect Diversity: interact sensitively, acknowledge feelings, and recognize the contributions of all team members.
Reliability: dependable and trustworthy.
Safety Awareness: identify and correct safety conditions.
Honesty/Integrity: be truthful and credible.
Accountability: accept responsibility and account for actions.
Working Under Pressure: complete assigned tasks under stressful situations.
Enthusiastic: bring energy to task performance.
Accuracy: perform work accurately and thoroughly.
Communicate and understand instructions, both verbal and written, in English.
Work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Valid driver’s licence in good standing.
Physical demands: vision corrected to within normal limits; function in a hectic work environment with occasional high stress.
Ability to assist other areas of the store when needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
Referrals increase your chances of interview at Goodwill Industries of Southern New Jersey and Philadelphia by 2×.
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Specific Duties
Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
Execute retail operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Maintain the day‑to‑day operations of the store including managing and meeting employee and customer needs.
Make decisions on matters relating to the day‑to‑day retail operation within his/her defined work area.
Oversee and maintain the day‑to‑day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Reconcile and balance all daily paperwork.
Open and close store.
Process sales transactions and customer returns.
Work to de‑escalate customer situations while finding an appropriate solution; involve upper management as needed.
Ensure that the store complies with all policies and procedures relating to Loss Prevention and Safety; influence any changes necessary to meet requirements, ensuring minimum risk to staff members and the business.
Recruit and retain top talent; proactively manage and review the performance and progress of Customer Service Associates.
Assist store leadership with performance management (coaching, discipline, and performance improvement plans) of store personnel.
Provide regular mentoring, training, and coaching to develop skills of Customer Service Supervisor and Customer Service Associates.
Collaborate with store leadership to establish clear company vision and ensure staff engagement.
Conduct new goods inventory and ensure proper reporting.
Coordinate efforts with various Goodwill divisions.
Maintain a clean and neat personal appearance at all times; wear company issued uniform.
Maintain regular attendance.
Perform all other essential duties as assigned.
Benefits Overview Benefit eligibility is tied to whether you are a full‑time employee or a part‑time employee.
Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short‑Term Disability, Long‑Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
Required Qualifications
Drive Results: devising ways to effectively execute plans by establishing milestones and checkpoints for driving projects and business initiatives to completion, that lead to a standard of excellence and meeting all revenue and operating income goals.
Leadership: ability to lead effectively in a demanding, fast‑paced, team environment; motivate others; collaborate across functions.
Communicate Effectively: strong verbal, written, and electronic communication, including strong listening skills.
Exceed Customer Expectations: identify customer and/or internal partner requirements and expectations as standards to surpass; make decisions and take actions that demonstrate a will to win in the marketplace.
Self‑motivation and initiative.
Solution oriented, decisive by nature.
Strong work ethic with good attention to detail.
Influencing and negotiation skills.
Make Sound and Timely Decisions: use knowledge and experience to make sound decisions that impact business goals.
Apply Business and Financial Reasoning: commercial sense, understanding of profit/loss accounting and operating factors, and recognizing how the business unit contributes to the overall mission.
Acquire and Retain Top Talent: ensure talent acquisition and development processes attract, hire, develop, promote, and retain high performers.
Value and Respect Diversity: interact sensitively, acknowledge feelings, and recognize the contributions of all team members.
Reliability: dependable and trustworthy.
Safety Awareness: identify and correct safety conditions.
Honesty/Integrity: be truthful and credible.
Accountability: accept responsibility and account for actions.
Working Under Pressure: complete assigned tasks under stressful situations.
Enthusiastic: bring energy to task performance.
Accuracy: perform work accurately and thoroughly.
Communicate and understand instructions, both verbal and written, in English.
Work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Valid driver’s licence in good standing.
Physical demands: vision corrected to within normal limits; function in a hectic work environment with occasional high stress.
Ability to assist other areas of the store when needed.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industry Non‑profit Organizations
Referrals increase your chances of interview at Goodwill Industries of Southern New Jersey and Philadelphia by 2×.
#J-18808-Ljbffr